---
title: "Bruno, the AI banking agent — MindLab"
description: "Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans in plain language and never asks for passwords."
url: "https://mind-lab.ai/avatar-agents/bruno"
language: "en"
video: "https://mind-lab.ai/assets/bruno-en-CcXjTukS.mp4"
thumbnail: "https://mind-lab.ai/assets/bruno-en-ZXraOwlC.jpg"
---

# Bruno, the AI banking agent

> Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans in plain language and never asks for passwords.

## Watch the agent

- Video (MP4): https://mind-lab.ai/assets/bruno-en-CcXjTukS.mp4
- Video (WebM): https://mind-lab.ai/assets/bruno-en-fJ_j3Tg0.webm
- Captions (WebVTT): https://mind-lab.ai/assets/bruno-en-Dx3ktBbN.vtt
- Thumbnail (JPEG): https://mind-lab.ai/assets/bruno-en-ZXraOwlC.jpg
- Duration: 1:18 · Language: en

## Transcript

Hi! I'm Bruno, a virtual agent created by MindLab. I work at a bank, and I'm here to make getting things done simpler and faster for you. Tell me what you need, in your own words, and I'll point you in the right direction: which documents to bring, how to book an appointment, which area will help you, or which channel is the best one for each request. I also explain, in plain language, how accounts, cards, loans and insurance work, so that when you sit down with an advisor you already know what to ask. I will never ask you for passwords or sensitive information, and I don't make decisions for you: my job is to inform you and to stay by your side along the way. When your question needs a personal review, I hand you over to an advisor, who is the right person to give you advice about your own situation. We talk voice to voice, in real time, with no menus and no waiting. I don't get tired and I don't rush you, so you can ask me the same thing as many times as you need. You can find me at the branch, on the website, or on your phone, at any hour of the day. If you'd like an agent like me looking after your customers, let's talk. At MindLab we design it, train it and get it up and running together with you.

[AI Agents for Banking: Payments, Accounts and Branches](https://mind-lab.ai/industries/banking.md)

## Other avatar agents

- [Valentina, the AI front desk agent](https://mind-lab.ai/avatar-agents/valentina.md): Welcomes every visitor, lets their host know they have arrived and answers everyday questions about rooms, floors, hours, visitor registration and parcels.
- [Camila, the AI clinic front desk agent](https://mind-lab.ai/avatar-agents/camila.md): Books, confirms and changes appointments, explains how to prepare for a test and refers medical questions to a healthcare professional.
- [Tomás, the AI pharmacy agent](https://mind-lab.ai/avatar-agents/tomas.md): Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist.
- [Julieta, the AI fashion retail agent](https://mind-lab.ai/avatar-agents/julieta.md): A shop assistant who knows the stock: sizes, colors and promotions, payment and shipping questions, and exchanges walked through step by step.
- [Diego, the AI technical support agent](https://mind-lab.ai/avatar-agents/diego.md): Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history.
- [Martina, the AI hotel front desk agent](https://mind-lab.ai/avatar-agents/martina.md): A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed.
- [Lautaro, the AI events and trade show host](https://mind-lab.ai/avatar-agents/lautaro.md): Presents the booth, the agenda and the venue to every visitor, so the team can focus on qualified conversations.
- [Renata, the AI restaurant host](https://mind-lab.ai/avatar-agents/renata.md): Welcomes guests, manages tables and waiting times, presents the dishes of the day and combos, and sends simple orders straight to the kitchen.
- [Ignacio, the AI agent for digital channels](https://mind-lab.ai/avatar-agents/ignacio.md): Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true