---
title: "Diego, the AI technical support agent — MindLab"
description: "Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history."
url: "https://mind-lab.ai/avatar-agents/diego"
language: "en"
video: "https://mind-lab.ai/assets/diego-en-BWWHzqdU.mp4"
thumbnail: "https://mind-lab.ai/assets/diego-en-B5r0Bii4.jpg"
---

# Diego, the AI technical support agent

> Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history.

## Watch the agent

- Video (MP4): https://mind-lab.ai/assets/diego-en-BWWHzqdU.mp4
- Video (WebM): https://mind-lab.ai/assets/diego-en-AUNR2ESB.webm
- Captions (WebVTT): https://mind-lab.ai/assets/diego-en-ynHrX452.vtt
- Thumbnail (JPEG): https://mind-lab.ai/assets/diego-en-B5r0Bii4.jpg
- Duration: 1:17 · Language: en

## Transcript

Hi! I'm Diego, a virtual agent created by MindLab. I work in technical support, and I'm here so that solving a problem doesn't take up your whole afternoon. Tell me what's going on, in your own words, with no technical terms if you'd rather skip them. I'll ask you the questions I need and guide you step by step: checking a connection, setting up a device, getting back into your account or installing an update. We go at your pace; if you get lost on a step, we simply go over it again. I also explain the products and plans that are available, what each one includes, and which one fits best with what you need. And when a case calls for a deeper look, I escalate it to a technician along with everything we've already tried, so you don't have to explain it all over again. We talk voice to voice, in real time, with no waiting and no endless menus. I don't get tired and I don't lose my patience, no matter how many times we need to try. I'm available at any hour, on the website, in the app or on your phone. If you'd like an agent like me supporting your customers, let's talk. At MindLab we design it, train it and get it up and running together with you.

[AI Agents for Telecom: Payments, Plans and Reactivations](https://mind-lab.ai/industries/telecom.md)

## Other avatar agents

- [Valentina, the AI front desk agent](https://mind-lab.ai/avatar-agents/valentina.md): Welcomes every visitor, lets their host know they have arrived and answers everyday questions about rooms, floors, hours, visitor registration and parcels.
- [Bruno, the AI banking agent](https://mind-lab.ai/avatar-agents/bruno.md): Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans in plain language and never asks for passwords.
- [Camila, the AI clinic front desk agent](https://mind-lab.ai/avatar-agents/camila.md): Books, confirms and changes appointments, explains how to prepare for a test and refers medical questions to a healthcare professional.
- [Tomás, the AI pharmacy agent](https://mind-lab.ai/avatar-agents/tomas.md): Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist.
- [Julieta, the AI fashion retail agent](https://mind-lab.ai/avatar-agents/julieta.md): A shop assistant who knows the stock: sizes, colors and promotions, payment and shipping questions, and exchanges walked through step by step.
- [Martina, the AI hotel front desk agent](https://mind-lab.ai/avatar-agents/martina.md): A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed.
- [Lautaro, the AI events and trade show host](https://mind-lab.ai/avatar-agents/lautaro.md): Presents the booth, the agenda and the venue to every visitor, so the team can focus on qualified conversations.
- [Renata, the AI restaurant host](https://mind-lab.ai/avatar-agents/renata.md): Welcomes guests, manages tables and waiting times, presents the dishes of the day and combos, and sends simple orders straight to the kitchen.
- [Ignacio, the AI agent for digital channels](https://mind-lab.ai/avatar-agents/ignacio.md): Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true