---
title: "Ignacio, the AI agent for digital channels — MindLab"
description: "Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context."
url: "https://mind-lab.ai/avatar-agents/ignacio"
language: "en"
video: "https://mind-lab.ai/assets/ignacio-en-B_hXs_Ao.mp4"
thumbnail: "https://mind-lab.ai/assets/ignacio-en-BR4kIO2h.jpg"
---

# Ignacio, the AI agent for digital channels

> Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context.

## Watch the agent

- Video (MP4): https://mind-lab.ai/assets/ignacio-en-B_hXs_Ao.mp4
- Video (WebM): https://mind-lab.ai/assets/ignacio-en-B-yFTe_v.webm
- Captions (WebVTT): https://mind-lab.ai/assets/ignacio-en-DAPpXMxx.vtt
- Thumbnail (JPEG): https://mind-lab.ai/assets/ignacio-en-BR4kIO2h.jpg
- Duration: 1:17 · Language: en

## Transcript

Hi! I'm Ignacio, a virtual agent created by MindLab. I work on a company's digital channels: you'll find me on the website and on your phone, at any hour. Talk to me the way you'd talk to a person; there's no need to type or dig through menus. Tell me what you need and I'll guide you. I answer the most common questions: opening hours, payment methods, shipping and the status of an order. If you're shopping, I stay with you step by step, from choosing the product to confirming the purchase. And if you need to complete a request online, I explain what information you'll be asked for and how to fill it out without any hassle. If a question comes up along the way, we sort it out right then and keep going. When your case needs a human eye, I hand you over to a member of the team along with everything we've already talked about, so you don't have to start from scratch. I don't get tired and I'm never busy with someone else, so there are no lines and no waiting on hold. You don't have to install anything or wait for someone to be free: you open the screen and we start talking. If you'd like an agent like me working on your digital channels, let's talk. At MindLab we design it, train it and get it up and running together with you.

[AI Agents for Utilities: Bills, Payments and Service Requests](https://mind-lab.ai/industries/utilities.md)

## Other avatar agents

- [Valentina, the AI front desk agent](https://mind-lab.ai/avatar-agents/valentina.md): Welcomes every visitor, lets their host know they have arrived and answers everyday questions about rooms, floors, hours, visitor registration and parcels.
- [Bruno, the AI banking agent](https://mind-lab.ai/avatar-agents/bruno.md): Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans in plain language and never asks for passwords.
- [Camila, the AI clinic front desk agent](https://mind-lab.ai/avatar-agents/camila.md): Books, confirms and changes appointments, explains how to prepare for a test and refers medical questions to a healthcare professional.
- [Tomás, the AI pharmacy agent](https://mind-lab.ai/avatar-agents/tomas.md): Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist.
- [Julieta, the AI fashion retail agent](https://mind-lab.ai/avatar-agents/julieta.md): A shop assistant who knows the stock: sizes, colors and promotions, payment and shipping questions, and exchanges walked through step by step.
- [Diego, the AI technical support agent](https://mind-lab.ai/avatar-agents/diego.md): Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history.
- [Martina, the AI hotel front desk agent](https://mind-lab.ai/avatar-agents/martina.md): A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed.
- [Lautaro, the AI events and trade show host](https://mind-lab.ai/avatar-agents/lautaro.md): Presents the booth, the agenda and the venue to every visitor, so the team can focus on qualified conversations.
- [Renata, the AI restaurant host](https://mind-lab.ai/avatar-agents/renata.md): Welcomes guests, manages tables and waiting times, presents the dishes of the day and combos, and sends simple orders straight to the kitchen.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true