---
title: "Martina, the AI hotel front desk agent — MindLab"
description: "A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed."
url: "https://mind-lab.ai/avatar-agents/martina"
language: "en"
video: "https://mind-lab.ai/assets/martina-en-BV2266VO.mp4"
thumbnail: "https://mind-lab.ai/assets/martina-en-DcQqe4fw.jpg"
---

# Martina, the AI hotel front desk agent

> A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed.

## Watch the agent

- Video (MP4): https://mind-lab.ai/assets/martina-en-BV2266VO.mp4
- Video (WebM): https://mind-lab.ai/assets/martina-en-CWOKJyKd.webm
- Captions (WebVTT): https://mind-lab.ai/assets/martina-en-CfhFQ25-.vtt
- Thumbnail (JPEG): https://mind-lab.ai/assets/martina-en-DcQqe4fw.jpg
- Duration: 1:13 · Language: en

## Transcript

Hi! I'm Martina, a virtual agent created by MindLab. I work at the front desk of a hotel, and my job is to make you feel at home from the moment you arrive. I welcome you and explain how check-in works, what time your room will be ready, and where you can leave your luggage in the meantime. I also tell you about the hotel's services: breakfast hours, the restaurant, the gym and the pool, and how to ask for anything you need during your stay. If you feel like going out and exploring, I recommend walks, places to eat and activities near the hotel, depending on what you enjoy and how much time you have. We talk voice to voice, in real time, and I can help you in different languages. I don't get tired and I never rush you, so a guest who arrives in the middle of the night gets the same warm welcome as one who arrives at noon. I'm available at any hour, in the lobby, on the screen in your room or on your phone. And when it's needed, I call a member of the team so they can take care of you in person. If you'd like an agent like me welcoming your guests, let's talk. At MindLab we help you design her, train her and get her up and running.

## Other avatar agents

- [Valentina, the AI front desk agent](https://mind-lab.ai/avatar-agents/valentina.md): Welcomes every visitor, lets their host know they have arrived and answers everyday questions about rooms, floors, hours, visitor registration and parcels.
- [Bruno, the AI banking agent](https://mind-lab.ai/avatar-agents/bruno.md): Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans in plain language and never asks for passwords.
- [Camila, the AI clinic front desk agent](https://mind-lab.ai/avatar-agents/camila.md): Books, confirms and changes appointments, explains how to prepare for a test and refers medical questions to a healthcare professional.
- [Tomás, the AI pharmacy agent](https://mind-lab.ai/avatar-agents/tomas.md): Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist.
- [Julieta, the AI fashion retail agent](https://mind-lab.ai/avatar-agents/julieta.md): A shop assistant who knows the stock: sizes, colors and promotions, payment and shipping questions, and exchanges walked through step by step.
- [Diego, the AI technical support agent](https://mind-lab.ai/avatar-agents/diego.md): Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history.
- [Lautaro, the AI events and trade show host](https://mind-lab.ai/avatar-agents/lautaro.md): Presents the booth, the agenda and the venue to every visitor, so the team can focus on qualified conversations.
- [Renata, the AI restaurant host](https://mind-lab.ai/avatar-agents/renata.md): Welcomes guests, manages tables and waiting times, presents the dishes of the day and combos, and sends simple orders straight to the kitchen.
- [Ignacio, the AI agent for digital channels](https://mind-lab.ai/avatar-agents/ignacio.md): Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true