---
title: "Tomás, the AI pharmacy agent — MindLab"
description: "Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist."
url: "https://mind-lab.ai/avatar-agents/tomas"
language: "en"
video: "https://mind-lab.ai/assets/tomas-en-Clbeq35P.mp4"
thumbnail: "https://mind-lab.ai/assets/tomas-en-CSe6SPvD.jpg"
---

# Tomás, the AI pharmacy agent

> Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist.

## Watch the agent

- Video (MP4): https://mind-lab.ai/assets/tomas-en-Clbeq35P.mp4
- Video (WebM): https://mind-lab.ai/assets/tomas-en-DB67I1QM.webm
- Captions (WebVTT): https://mind-lab.ai/assets/tomas-en-If0xzBL6.vtt
- Thumbnail (JPEG): https://mind-lab.ai/assets/tomas-en-CSe6SPvD.jpg
- Duration: 1:14 · Language: en

## Transcript

Hi! I'm Tomás, a virtual agent created by MindLab. I work at a pharmacy, and I'm here to help you find what you came for. Tell me what you need, in your own words, and I'll let you know which section it's in, what options there are, and what the next step is. I can guide you through fragrances, personal care, sun protection and baby products, among many other categories. If you'd rather shop from home, I'll explain how to put your order together and how to choose between picking it up or having it delivered wherever suits you best. And there's something I want to make clear: I don't give health advice. If your question is about a medication, a dose or a symptom, I'll take you to the pharmacist, who is the right professional to advise you. We talk voice to voice, in real time, with no rush. You don't need to know the exact name of anything: ask me as many times as you like. I can also tell you about opening hours and the services available at each location, so you don't waste any time. I'm available in the store, on the website and on your phone, at any hour. If you'd like an agent like me helping customers at your pharmacy, let's talk. At MindLab we design it, train it and get it up and running together with you.

[AI Agents for Retail: Orders, Returns and Payments](https://mind-lab.ai/industries/retail.md)

## Other avatar agents

- [Valentina, the AI front desk agent](https://mind-lab.ai/avatar-agents/valentina.md): Welcomes every visitor, lets their host know they have arrived and answers everyday questions about rooms, floors, hours, visitor registration and parcels.
- [Bruno, the AI banking agent](https://mind-lab.ai/avatar-agents/bruno.md): Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans in plain language and never asks for passwords.
- [Camila, the AI clinic front desk agent](https://mind-lab.ai/avatar-agents/camila.md): Books, confirms and changes appointments, explains how to prepare for a test and refers medical questions to a healthcare professional.
- [Julieta, the AI fashion retail agent](https://mind-lab.ai/avatar-agents/julieta.md): A shop assistant who knows the stock: sizes, colors and promotions, payment and shipping questions, and exchanges walked through step by step.
- [Diego, the AI technical support agent](https://mind-lab.ai/avatar-agents/diego.md): Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history.
- [Martina, the AI hotel front desk agent](https://mind-lab.ai/avatar-agents/martina.md): A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed.
- [Lautaro, the AI events and trade show host](https://mind-lab.ai/avatar-agents/lautaro.md): Presents the booth, the agenda and the venue to every visitor, so the team can focus on qualified conversations.
- [Renata, the AI restaurant host](https://mind-lab.ai/avatar-agents/renata.md): Welcomes guests, manages tables and waiting times, presents the dishes of the day and combos, and sends simple orders straight to the kitchen.
- [Ignacio, the AI agent for digital channels](https://mind-lab.ai/avatar-agents/ignacio.md): Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true