---
title: "MindLab for Banking: AI Avatar Agents for Banks | MindLab"
description: "MindLab for Banking: avatar agents for branches, WhatsApp and voice that handle account and card requests, payments and appointments. Sensitive decisions stay with your staff."
url: "https://mind-lab.ai/banking"
language: "en"
---

# Agents that guide every customer, with your advisors in charge.

> Photorealistic avatar agents that welcome customers in the branch, answer on WhatsApp and pick up the phone. They handle everyday requests and pass sensitive decisions to your advisors, with the conversation already summarized.

## Everything MindLab does for banking, in one place

- **Services** — Account and card requests, payments, advisor appointments and onboarding, on the branch screen, WhatsApp, voice and web. ([See the services](https://mind-lab.ai/banking/services.md))
- **Cases** — Example scenarios of how an agent handles a branch and a contact center, and the first published case in progress. ([See the cases](https://mind-lab.ai/banking/cases.md))
- **News** — What we launch for banks: new channels, new videos and what we learn with the teams that build it with us. ([Read the news](https://mind-lab.ai/banking/news.md))

## A banking guide that never asks for your password

Bruno guides customers through every banking request: documents, appointments and the right channel. He explains accounts, cards and loans and never asks for passwords. Watch him in your language.

## What the agents take off your team's hands

- **Account and product inquiries** — Rates, requirements, documents and information on accounts, cards and loans, answered from your systems and your knowledge base.
- **Card requests** — Blocking, replacement and activation requests handled through your systems, with the checks you define.
- **Payments and reminders** — Bill and loan payment flows and payment reminders, with interactive components inside the conversation.

- [All banking services](https://mind-lab.ai/banking/services.md)

## Banking cases, built with you

Our first published banking case is in progress. Meanwhile, see example scenarios of how an agent handles the day-to-day of a branch.

- [See the cases](https://mind-lab.ai/banking/cases.md)

## Latest from MindLab for Banking

- **November 14, 2026 — MindLab for Banking opens its own space** (Launch). Services, cases and news for banking now live together in one place, in English, Spanish and Portuguese. ([Read more](https://mind-lab.ai/banking.md))
- **November 12, 2026 — Meet Bruno, the banking agent** (Video). Bruno's video is now available in English and Spanish: documents, appointments and the right channel, explained without ever asking for a password. ([Read more](https://mind-lab.ai/avatar-agents/bruno.md))

- [All the news](https://mind-lab.ai/banking/news.md)

## Agents that serve, advisors who decide

- **Never asks for credentials** — The agent never asks for passwords, PINs or verification codes, in any channel.
- **No financial decisions** — Credit approvals and investment advice are not for the agent. It informs and collects data; your advisors decide.
- **A person always within reach** — Every conversation can be handed to an advisor with its full context, so the customer never starts over.
- **Minimum data, under your control** — Permissions limited to the task through MCP connectors, with every action logged and auditable.

- [AI agents for Banking: use cases](https://mind-lab.ai/industries/banking.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true