---
title: "Banking Cases and Example Scenarios | MindLab"
description: "Example scenarios of avatar agents in banking, from card requests to advisor appointments, and the first published case in progress. Pilot it with MindLab."
url: "https://mind-lab.ai/banking/cases"
language: "en"
---

# Banking agents at work, scenario by scenario.

> Example scenarios and videos of how an agent handles everyday situations in a bank, with sensitive decisions always in your advisors' hands.

## The first banking case is in progress

We are working on our first published banking case, and we only publish what a customer has confirmed. If you want to be part of it, we can design a pilot with you and measure it with real conversations.

## See the agent in action

The avatar agent videos below show how an agent would handle banking: guiding the customer through a request without ever asking for a password.

- **Bruno, the AI banking agent** — Guides customers through every banking request: documents, appointments and the right channel. Explains accounts, cards and loans and never asks for passwords. ([Watch the video page](https://mind-lab.ai/avatar-agents/bruno.md))

## Three everyday situations

These are example scenarios of how an agent could work in your bank. They are not customer results.

- **A lost card, late in the evening** — A customer writes on WhatsApp saying a card is missing. The agent starts the block through your systems with the checks you define, explains how replacement works and offers an appointment at the branch. It never asks for a PIN or a code.
- **The first visit to the branch** — A customer arrives to open an account. The avatar on the screen explains the requirements, lists the documents to bring, books an advisor and passes them the information collected, so the conversation starts where the agent left off.
- **A question about a loan** — A customer asks about requirements and rates for a loan. The agent explains the information you approved and qualifies the lead. When the customer wants to move forward, an advisor takes over with the context; the decision is never the agent's.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true