---
title: "Hospitality Cases: Avatar Agents at Hotels and Restaurants | MindLab"
description: "Our first published hospitality case is in progress. See example scenarios of an avatar agent at a hotel front desk and a restaurant."
url: "https://mind-lab.ai/hospitality/cases"
language: "en"
---

# How an avatar agent works in your hotel or restaurant.

> Example scenarios of what an agent does at the front desk, at the restaurant door and on WhatsApp, and the videos that show it in action.

## Our first hospitality case is on its way

We do not have a published hospitality case yet: the first one is in progress. If you run a hotel or a restaurant, we invite you to run a pilot with us and be part of it.

## See the agents at work

The avatar agent videos below show how an agent would handle this vertical.

- **Martina, the AI hotel front desk agent** — A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed. ([Watch the video page](https://mind-lab.ai/avatar-agents/martina.md))
- **Renata, the AI restaurant host** — Welcomes guests, manages tables and waiting times, presents the dishes of the day and combos, and sends simple orders straight to the kitchen. ([Watch the video page](https://mind-lab.ai/avatar-agents/renata.md))

## Three moments where an agent makes the difference

These are example scenarios that show what an agent can do. They are not customer results.

- **The late arrival** — A guest arrives at the hotel after midnight. The agent greets them on the screen, guides the check-in, explains breakfast hours and how the room works, and calls the night staff if anything needs a person.
- **The full restaurant** — A group arrives at peak hour and every table is taken. The agent welcomes them, tells them the waiting time and presents the dishes of the day while they wait. When a table opens, it lets the team know.
- **The guest from another country** — A guest writes on WhatsApp in English asking for a quiet dinner nearby. The agent answers in their language, suggests options and, if they choose the hotel restaurant, makes the reservation.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true