---
title: "Hospitality Services: Avatar Agents for Hotels and Restaurants | MindLab"
description: "Avatar front desk, check-in, reservations, guest services, restaurant host, tables and orders, and multilingual guests on screen, WhatsApp and voice."
url: "https://mind-lab.ai/hospitality/services"
language: "en"
---

# Avatar agents for hotels, restaurants and every guest.

> The same agent greets guests on the screen at reception or at the restaurant door, answers on WhatsApp and picks up the phone. It handles the routine and calls your team whenever a guest needs a person.

## Six services, one agent across every channel

- **Hotel front desk** — A photorealistic agent on the reception screen or kiosk that welcomes guests, guides check-in and check-out and answers the questions that arrive at the desk.
- **Reservations and requests** — Takes room and table reservations and guest requests on WhatsApp, by phone or on the web, connected to your booking system.
- **Guest services and local plans** — Explains schedules, amenities and services of the hotel and suggests nearby plans, restaurants and transport at any hour.
- **Restaurant host** — Welcomes guests at the door, manages tables and waiting times and tells them about the dishes of the day and combos.
- **Simple orders to the kitchen** — Takes simple orders and sends them straight to the kitchen, and passes special requests and allergy questions to your staff.
- **Multilingual guests** — Speaks with international guests in their own language by voice, with 29+ languages available, so no one is left without an answer.

## From the first conversation to the go-live

1. **We map the conversations** — With your team we pick the requests that repeat most at the desk and the door, and decide what the agent answers and what goes to a person.
2. **We connect your systems** — Property management, reservations and ordering, through MCP connectors with read and write permissions limited to the task.
3. **We train it with your content** — Rates, policies, menus, hours and local recommendations written by your team: the agent only says what you approved.
4. **Pilot, measure and scale** — We start in one channel or one property, review real conversations with you and only then extend it.

## What the agents never do

- **Decide on exceptions alone** — Refunds, upgrades, complaints and special cases go to your staff, with the conversation already summarized.
- **Answer allergy questions on its own** — Allergens and dietary needs are confirmed by your kitchen. The agent passes them on and does not guess.
- **Pretend to be a person** — It introduces itself as a virtual agent from the first message.
- **Use guest data beyond the task** — It only reads and writes what each conversation needs, and every action is logged.

## Frequently asked questions

### Which channels does it cover?

A reception or restaurant screen with the photorealistic avatar, WhatsApp (messages and calls), the phone line and your website, all with the same agent and the same knowledge.

### Can it send orders to the kitchen?

Yes, simple orders go straight to the kitchen through the connector you choose. Special requests and allergy questions are passed to your staff.

### Which languages does it speak?

Voice is available in 29+ languages, so international guests can talk with the agent in their own. We define with you the languages that matter for each property.

### Does it connect to our reservation and property systems?

Yes, through MCP connectors to your existing systems, with permissions limited to what each task needs. We review the integration with your IT team during the pilot.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true