---
title: "MindLab — The OS for Digital Agents"
description: "AI agents that resolve customer requests end to end across chat, WhatsApp, voice and lifelike avatars. Connect your systems via MCP. Book a demo."
url: "https://mind-lab.ai/"
language: "en"
---

# MindLab — The OS for Digital Agents.

> Digital humans that don't just talk, they execute. Book, sell, resolve, and guide across every channel, with face, voice and text.

MindLab is the OS for digital agents: a platform for AI agents that automate customer experience (CX) end to end: they answer, resolve and execute real workflows across web chat, WhatsApp, voice and photorealistic avatars in branches and kiosks, connected to each company's systems through MCP (Model Context Protocol).

## Companies already running on MindLab

- **Celerity** — 70% less workload in branches with a self-service AI avatar ([Read the case study](https://mind-lab.ai/blog/how-celerity-reduced-branch-workload-by-70-with-a-self-service-ai-avatar.md))
- **Accurate Fishing** — 80% less time to resolve customer requests with AI agents ([Read the case study](https://mind-lab.ai/blog/how-accurate-fishing-reduced-customer-resolution-time-by-80-with-ai-agents.md))

## Trusted by

- NVIDIA Inception Program member
- ElevenLabs Grants recipient

## The Problem: Enterprise CX is broken.

Millions of customer interactions. Multiple channels. Inconsistent experiences. The current model doesn't scale.

- **12M+ interactions per year** — Across branches, call centers, web, WhatsApp, and apps. Each one needs to feel personal.
- **40% of costs are repetitive queries** — Large human teams answering the same questions, with inconsistent quality and no way to scale.
- **5+ disconnected channels** — Different answers, different tones, different capabilities, depending on how the customer reaches you.

## Why MindLab: A chatbot answers. MindLab resolves.

Most tools stop at the conversation. MindLab agents finish the job: in your systems, on every channel, including your branches.

| Capability | Typical chatbot | MindLab |
| --- | --- | --- |
| Getting things done | Answers FAQs and hands off the rest | Executes payments, bookings and account changes in your systems through MCP and APIs |
| Your current systems | One more tool to maintain, disconnected from your stack | Connects to the ERP, CRM or e-commerce you already run, through MCP and APIs: it replaces nothing |
| Channels | Usually one or two channels, each with its own bot | Web, WhatsApp, Instagram, voice and branch avatar: one agent, one memory |
| In-person service | Not available | Photorealistic MetaHuman avatar in branches and kiosks |
| AI models | Usually tied to one model | OpenAI, Google and Anthropic, chosen per agent, with no lock-in |
| Improvement | Manual tuning | Every interaction evaluated (LLM-as-judge) and improved continuously |
| Proof | Demos | −70% branch workload at Celerity · −80% resolution time at Accurate Fishing |

> MindLab's disruption is simple: a better customer experience.

## Getting Started: Three steps. That's it.

From zero to deployed in minutes. No complex integrations, no lengthy onboarding.

1. **Configure Your Agent** — Define personality, knowledge base, tools, voice, and guardrails through the dashboard.
2. **Connect Your Avatar** — Link to Unreal Engine MetaHuman with Pixel Streaming for photorealistic real-time presence.
3. **Start Conversations** — Deploy to branches, kiosks, or web. Multi-tenant isolation keeps everything secure.

## What your AI agent actually does.

Not just another chatbot. A digital agent that responds, resolves, executes, and improves on its own.

- **Responds instantly** (<100ms latency): +engagement, +completion rate, +conversion. No awkward pauses.
- **Understands and resolves** (>90% accuracy): Less agents, less tickets, less escalations. First contact resolution +50%.
- **Executes real workflows** (CRM, payments, bookings): Not just support. Sales, operations, and processes automated end-to-end.
- **Communicates like a human** (>4.2 MOS score): Natural barge-in, emotional range. More trust, more time, more conversions.
- **Improves every week** (Auto-optimization): ROI grows over time. Error rates drop. No manual tuning needed.
- **Fully measurable** (100% auditable): CSAT, compliance, escalation rates. Enterprise-grade visibility.

## Don't take our word for it. Talk to our agent.

The same MindLab agent answers on this website and on WhatsApp. Tell it about your operation, ask anything, and book your demo right in the conversation. (Available 24/7 · our own agent currently answers in Spanish.)

- **Web chat** — Open the chat on this page and ask how MindLab would handle your customers. (https://mind-lab.ai/)
- **WhatsApp** — Message the same agent from your phone, with the same knowledge and memory. (https://wa.me/5491125610493)
- **Branch avatar** — See the photorealistic avatar that serves customers in branches and kiosks. ([See the branch avatar](https://mind-lab.ai/solutions/branch-avatar.md))

## MCP Tools: Infinite tools. One protocol.

Plug in any tool via MCP. Messaging, voice, CRM, support, payments, e-commerce, and anything your team builds next.

## Choose your intelligence.

Three providers, 48 models, one platform. Pick the model per agent — or per conversation — and change it without redeploying. Real-time voice included.

- **OpenAI** — 19 models available: GPT-5.6 Sol (Flagship), GPT-5.6 Terra (Balanced), GPT-5.6 Luna (Fast), GPT Realtime 2 (Live voice)
- **Anthropic** — 16 models available: Claude Fable 5 (Flagship), Claude Sonnet 5 (Balanced), Claude Opus 4.8 (Deep reasoning), Claude Haiku 4.5 (Fast)
- **Google** — 13 models available: Gemini 3.6 Flash (Fast), Gemini 3.1 Pro (Deep reasoning), Gemma 4 (Open weight), Gemini Live (Live voice)
- **xAI (Grok)** — On the roadmap. Adapter in progress — Grok cannot be selected yet.

**No vendor lock-in** — Every agent picks its provider and its model, and you can change it from the dashboard without touching the integration or redeploying. Use a flagship model for complex cases, a fast one for high volume, and real-time voice for the phone or the branch avatar.

## CP-Vision: Agents that see.

Computer vision that understands context. Your digital agent sees, identifies, and acts in real time.

## Voice AI: Every word. Real time.

Your digital agent talks, listens, and responds naturally. No awkward pauses. Like talking to a real person.

- **Always listening** — Knows exactly when the customer is speaking and responds the instant they finish. No buttons, no waiting.
- **Instant responses** — Starts speaking before even finishing its thought. The conversation flows without delays, just like a real human.
- **Natural interruptions** — Your customer can interrupt at any moment. The agent stops, listens, and adapts. Just like a real person would.
- **Ultra-realistic voice** — A voice so natural your customers won't believe it's AI. Warm, expressive, and human-like.
- **29+ languages, same voice and personality in all of them.**

## Auto-Learning: Every conversation makes it smarter.

Five dimensions of evaluation. LLM-as-Judge scores every interaction. A/B testing validates improvements with statistical rigor.

## Generative UI.

The MetaHuman generates interactive UI on the fly: boarding passes, payment flows, lab results, rendered live based on the conversation context.

## Built on what already works.

Current models, typed services and boring infrastructure. No black box: the whole stack is public.

OpenAI, Anthropic, Google Gemini, ElevenLabs, Python, Unreal Engine, TypeScript, Node.js, Bun, NestJS, Model Context Protocol, PostgreSQL, Redis, Qdrant, React, AWS, Kubernetes, Terraform, Docker.

- [See the full tech stack](https://mind-lab.ai/tech-stack.md)

## Start with a pilot. Scale with data.

One process, one channel, success metrics agreed up front. In 60–90 days you know exactly what MindLab delivers for your operation.

1. Discovery: use cases, systems and success metrics
2. Go-live on one channel, connected to your systems
3. Measure and decide: scale, adjust or stop

- [See the pilot program](https://mind-lab.ai/pilot.md)
- [Calculate your ROI](https://mind-lab.ai/roi-calculator.md)

## Latest blog posts

- [De los avatares a los AI Workflows: llevando agentes inteligentes al enterprise](https://mind-lab.ai/blog/de-los-avatares-a-los-ai-workflows-llevando-agentes-inteligentes-al-enterprise.md): Una mirada a lo que estamos construyendo en MindLab AI: agentes inteligentes diseñados para ir más allá de una conversación y convertirse en parte de workflows empresariales reales.
- [From Fragmentation to Flow: The CX Operating System](https://mind-lab.ai/blog/from-fragmentation-to-flow-the-cx-operating-system.md): High-traffic companies don’t fail on channels—they fail on execution. MindLab unifies fragmented operations into a single AI-driven layer that resolves customer needs end-to-end, across text, voice, and avatar.
- [How Celerity Reduced Branch Workload by 70% with a Self-Service AI Avatar](https://mind-lab.ai/blog/how-celerity-reduced-branch-workload-by-70-with-a-self-service-ai-avatar.md): From long queues to instant, human-like service across physical and digital channels

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true