---
title: "AI Agents for Retail & E-commerce — MindLab"
description: "AI agents for retail and e-commerce: product discovery, order status, returns and payments. Accurate Fishing cut resolution time by 80% with MindLab agents."
url: "https://mind-lab.ai/industries/retail"
language: "en"
---

# AI agents for retail and e-commerce.

> Help customers find the right product, track orders, process returns and pay, on your site, WhatsApp, voice and in-store kiosks.

## Where service gets stuck

- **Complex product questions** — Identifying the right product or part requires deep product knowledge that only a few people have.
- **Order and return requests** — Where is my order? How do I return it? The same questions arrive every day, on every channel.
- **Bottlenecks in key people** — When one expert is the central node for complex cases, customers wait.

## What your AI agent handles

- **Product discovery** — Recommend products based on each customer's needs and show them in interactive cards.
- **Parts and product identification** — Identify the exact model or part using your catalogs and technical documentation.
- **Order status** — Check orders in your e-commerce platform, such as Shopify or WooCommerce, and keep the customer informed.
- **Returns and exchanges** — Guide the return process and open the request in your systems.
- **Payments** — Payment links with providers such as Stripe, PayPal or MercadoPago, right inside the conversation.
- **In-store assistance** — A branch avatar on kiosks to guide shoppers and answer questions at the point of sale.

## One agent on every channel

Configure the agent once and deploy it wherever your customers are.

- **Web chat** — A widget on your site and app that resolves requests and renders interactive components inside the conversation.
- **WhatsApp** — Customers get answers and complete tasks on the channel they already use every day.
- **Voice** — Real-time phone conversations with natural interruptions and a human-like voice, in 29+ languages.
- **Branch avatar** — A photorealistic MetaHuman on kiosks and branch screens for face-to-face self-service.

[Learn about the branch avatar](https://mind-lab.ai/solutions/branch-avatar.md)

## Proven in production

**Accurate Fishing:** 80% less time to resolve customer requests with AI agents.

Accurate Fishing, a California manufacturer of high-performance fishing reels, uses two specialized AI agents (sales and parts) that collaborate to identify the exact replacement part. Cases are now resolved in under 3 minutes, with no human intervention.

[Read the case study](https://mind-lab.ai/blog/how-accurate-fishing-reduced-customer-resolution-time-by-80-with-ai-agents.md)

## Frequently asked questions

### What did Accurate Fishing achieve?

Two specialized AI agents, one for sales and one for parts, collaborate to identify the exact replacement part. Handling time dropped by 80%, to under 3 minutes per case, with no human intervention.

### Which e-commerce and payment tools can it use?

Through MCP it connects to tools such as Shopify, WooCommerce, Stripe, PayPal and MercadoPago, as well as to your own systems.

### Can several agents work together?

Yes. Specialized agents can route requests to each other, as Accurate Fishing's sales and parts agents do.

## Other industries

- [AI Agents for Banking](https://mind-lab.ai/industries/banking.md)
- [AI Agents for Telcos & ISPs](https://mind-lab.ai/industries/telecom.md)
- [AI Agents for Utilities](https://mind-lab.ai/industries/utilities.md)
- [AI Agents for Healthcare](https://mind-lab.ai/industries/healthcare.md)
- [AI Agents for Insurance](https://mind-lab.ai/industries/insurance.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true