---
title: "AI Agents for Telcos & ISPs — MindLab"
description: "AI agents for telcos and ISPs: account reactivation, QR payments, plan changes and tech support. Celerity cut branch workload by 70% with a MindLab AI avatar."
url: "https://mind-lab.ai/industries/telecom"
language: "en"
---

# AI agents for telcos and ISPs.

> Reactivate accounts, take payments, change plans and troubleshoot connections across branches, chat, WhatsApp and voice, without growing your team.

## Where service gets stuck

- **Branch queues for routine requests** — Reactivations, payments and simple support requests keep customers waiting in line.
- **Technical support at scale** — First-level troubleshooting consumes contact center capacity that should go to complex cases.
- **Growth means more staff** — More subscribers mean more service interactions, and scaling with people is slow and expensive.

## What your AI agent handles

- **Account reactivation** — Verify the customer and restore the service end to end through your systems.
- **Bill payments via QR** — Show the balance and generate a QR payment or payment link right inside the conversation.
- **Technical support** — Guide first-level troubleshooting and open or escalate a ticket when a technician is needed.
- **Plans and upgrades** — Compare plans on screen with generative UI and process plan changes and upgrades.
- **General inquiries** — Coverage, requirements, promotions and account questions, answered instantly.
- **New customer onboarding** — Collect information, explain plans and schedule installations.

## One agent on every channel

Configure the agent once and deploy it wherever your customers are.

- **Web chat** — A widget on your site and app that resolves requests and renders interactive components inside the conversation.
- **WhatsApp** — Customers get answers and complete tasks on the channel they already use every day.
- **Voice** — Real-time phone conversations with natural interruptions and a human-like voice, in 29+ languages.
- **Branch avatar** — A photorealistic MetaHuman on kiosks and branch screens for face-to-face self-service.

[Learn about the branch avatar](https://mind-lab.ai/solutions/branch-avatar.md)

## Proven in production

**Celerity:** 70% less workload in branches with a self-service AI avatar.

Celerity, the #1 internet provider in Ecuador, deployed a MetaHuman self-service avatar in its branches and digital channels. It handles account reactivation, QR payments, technical support and general inquiries, with shorter wait times and service that scales without adding staff.

[Read the case study](https://mind-lab.ai/blog/how-celerity-reduced-branch-workload-by-70-with-a-self-service-ai-avatar.md)

## Frequently asked questions

### What does the agent do at Celerity?

Celerity's MetaHuman avatar handles account reactivation, QR payments, technical support and general inquiries in physical branches and digital channels, which reduced branch workload by 70%.

### Can it take payments?

Yes. Connected through MCP to your billing and payment systems, the agent can show balances and generate QR payments or payment links inside the conversation.

### Does it work in branches and digital channels at the same time?

Yes. The same agent serves branch avatars, web chat, WhatsApp and voice with the same knowledge and rules.

## Other industries

- [AI Agents for Banking](https://mind-lab.ai/industries/banking.md)
- [AI Agents for Utilities](https://mind-lab.ai/industries/utilities.md)
- [AI Agents for Retail & E-commerce](https://mind-lab.ai/industries/retail.md)
- [AI Agents for Healthcare](https://mind-lab.ai/industries/healthcare.md)
- [AI Agents for Insurance](https://mind-lab.ai/industries/insurance.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true