---
title: "Insurance Cases and Example Scenarios | MindLab"
description: "Example scenarios of avatar agents in insurance, from claim reporting to policy questions, and the first published case in progress. Pilot it with MindLab."
url: "https://mind-lab.ai/insurance/cases"
language: "en"
---

# Insurance agents at work, scenario by scenario.

> Example scenarios and a video of how an agent handles requests on digital channels, with coverage decisions always in your team's hands.

## The first insurance case is in progress

We are working on our first published insurance case, and we only publish what a customer has confirmed. If you want to be part of it, we can design a pilot with you and measure it with real conversations.

## See an agent in action

The avatar agent video below shows how an agent handles requests on digital channels, from the first question to the handoff to a person.

- **Ignacio, the AI agent for digital channels** — Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context. ([Watch the video page](https://mind-lab.ai/avatar-agents/ignacio.md))

## Three everyday situations

These are example scenarios of how an agent could work in your company. They are not customer results.

- **A fender bender, reported from the roadside** — A customer writes on WhatsApp right after a minor accident. The agent collects what happened, asks for photos and the documents, opens the first claim report and explains the next steps. Whether it is covered is decided by your team.
- **"Does my policy cover this?"** — A customer calls to ask about a deductible and the validity of a policy. The agent answers from the policy data and the conditions you loaded and sends the document by message. If the question needs an interpretation, it passes it to your team.
- **A quote request at midnight** — A prospect asks for a quote on the website. The agent collects the information needed, qualifies the lead and leaves it ready for a broker, who picks it up in the morning with the context.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true