---
title: "AI Agent Pilot Program (60–90 Days) — MindLab"
description: "Run MindLab AI agents in production for 60 to 90 days with success metrics agreed up front, then decide with real data whether to scale to more channels."
url: "https://mind-lab.ai/pilot"
language: "en"
---

# Prove it in production, in 60–90 days.

> A production pilot with success metrics agreed up front. Your customers, your systems, one channel. Then you decide with real data.

## Four phases, one decision

1. **Discovery** — We map your top use cases, the systems to connect and the channel to start with, and agree on the success metrics.
2. **Configuration and knowledge base** — We configure the agent's personality, knowledge base, tools and guardrails, and connect your systems through MCP.
3. **Go-live on one channel** — The agent starts serving real customers on web chat, WhatsApp, voice or a branch avatar.
4. **Measurement and decision** — We measure results against the agreed metrics, and you decide whether to scale, adjust or stop.

## What's included

- **An agent in production** — Configured with your knowledge base, tools and guardrails, serving real customers.
- **Connected to your systems** — Integrations through MCP with the systems defined during discovery.
- **Success metrics agreed up front** — Clear targets defined before go-live, for example resolution rate, handling time, CSAT or escalation rate.
- **Continuous improvement** — LLM-as-judge evaluation of every interaction and A/B testing to improve the agent during the pilot.
- **Full visibility** — CSAT, compliance and escalation metrics, with auditable conversations.
- **A data-driven decision** — A results review at the end of the pilot to decide the next step.

## Frequently asked questions

### How long does the pilot last?

Between 60 and 90 days in production, depending on the scope agreed during discovery.

### Which channel should we start with?

Usually the one with the most volume or the clearest use case: web chat, WhatsApp, voice or a branch avatar. Other channels can be added later with the same agent.

### What do we need from our team?

A project owner, access to the knowledge sources and systems to connect, and agreement on the success metrics.

### What happens after the pilot?

You review the results against the agreed metrics and decide whether to scale to more use cases and channels.

[ROI calculator](https://mind-lab.ai/roi-calculator.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true