---
title: "MindLab for Retail: AI Avatar Agents for Stores and E-commerce | MindLab"
description: "MindLab for Retail: avatar agents for stores and e-commerce that help shoppers find products, track orders, handle returns and pay. Services, cases and news."
url: "https://mind-lab.ai/retail"
language: "en"
---

# Agents that sell and serve, in the store and online.

> Photorealistic avatar agents that help shoppers find the right product, track orders, handle returns and pay, on a kiosk in the store, on WhatsApp, by voice and on your website. Always with the context of your catalog and your orders.

## Everything MindLab does for retail, in one place

- **Services** — Product discovery, order status, returns and exchanges, payments and in-store assistance, on every channel your shoppers use. ([See the services](https://mind-lab.ai/retail/services.md))
- **Cases** — The published case of Accurate Fishing, plus example scenarios of how an agent handles the day-to-day of a store. ([See the cases](https://mind-lab.ai/retail/cases.md))
- **News** — What we launch for retail and e-commerce: new channels, new videos and what we learn with the teams that use it. ([Read the news](https://mind-lab.ai/retail/news.md))

## A shop assistant who knows the stock

Julieta answers about sizes, colors and promotions, resolves payment and shipping questions and walks shoppers through exchanges step by step. Watch her in your language.

## What the agents take off your team's hands

- **Product discovery** — Recommends products from what each shopper needs, with sizes, colors and availability, and shows them in interactive cards inside the conversation.
- **Order status** — Looks up orders in your e-commerce platform and keeps the shopper informed on shipping, pickup and delivery, without waiting in a queue.
- **Returns and exchanges** — Walks the shopper through the return or exchange step by step and opens the request in your systems.

- [All retail services](https://mind-lab.ai/retail/services.md)

## Accurate Fishing: 80% less time to resolve requests

80% less time to resolve requests. Product discovery, orders, returns and payments. Accurate Fishing uses MindLab agents for product discovery, orders, returns and payments, and resolves requests in 80% less time.

- [See the cases](https://mind-lab.ai/retail/cases.md)

## Latest from MindLab for Retail

- **November 14, 2026 — MindLab for Retail opens its own space** (Launch). Services, cases and news for retail and e-commerce now live together in one place, in English, Spanish and Portuguese. ([Read more](https://mind-lab.ai/retail.md))
- **November 12, 2026 — Meet Julieta, the fashion store agent** (Video). Julieta's video is now available in English and Spanish: sizes, colors, promotions, payment and shipping questions, and exchanges walked through step by step. ([Read more](https://mind-lab.ai/avatar-agents/julieta.md))

- [All the news](https://mind-lab.ai/retail/news.md)

## Agents that help shoppers buy, with your team in control

- **Your catalog, your rules** — The agent answers from your products, prices and policies, and says when it does not know instead of guessing.
- **A person always within reach** — Any conversation can be handed to your team with its full context, so the shopper never starts over.
- **Honest about what it is** — It introduces itself as a virtual agent from the first message, on every channel.
- **Permissions limited to the task** — It reads and writes only what each request needs in your systems, and every action is logged.

- [AI agents for Retail: use cases](https://mind-lab.ai/industries/retail.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true