---
title: "Retail Cases: Accurate Fishing and Example Scenarios | MindLab"
description: "Accurate Fishing resolves requests in 80% less time with MindLab agents. See also example scenarios of avatar agents in stores and e-commerce."
url: "https://mind-lab.ai/retail/cases"
language: "en"
---

# Retail agents at work, with a published case.

> The case of Accurate Fishing, and example scenarios and videos of how an agent handles everyday situations in stores and e-commerce.

## Accurate Fishing

**Accurate Fishing** — 80% less time to resolve requests. Product discovery, orders, returns and payments. Accurate Fishing uses MindLab agents for product discovery, orders, returns and payments. ([Read the case study](https://mind-lab.ai/blog/how-accurate-fishing-reduced-customer-resolution-time-by-80-with-ai-agents.md))

## See the agents in action

The avatar agent videos below show how an agent would handle retail: in the fashion store and in the pharmacy.

- **Julieta, the AI fashion retail agent** — A shop assistant who knows the stock: sizes, colors and promotions, payment and shipping questions, and exchanges walked through step by step. ([Watch the video page](https://mind-lab.ai/avatar-agents/julieta.md))
- **Tomás, the AI pharmacy agent** — Helps shoppers find the right aisle in store or online, with opening hours and pickup or delivery. Anything about medication goes to the pharmacist. ([Watch the video page](https://mind-lab.ai/avatar-agents/tomas.md))

## Three everyday situations

These are example scenarios of how an agent could work in your store. They are not customer results.

- **The exchange on a Saturday afternoon** — A shopper wants to change a size. The agent asks for the order, checks the exchange policy, explains the steps and opens the request in your system. If the item falls outside the policy, it hands over to a person with the case summarized.
- **Where is my order?** — A customer writes on WhatsApp asking about a delivery. The agent looks up the order, shares the shipping status and, if there is a delay, offers pickup in store or passes the case to your team.
- **Finding the right product at the kiosk** — In the store, a shopper asks for a gift under a budget. The avatar asks a couple of questions, suggests options in stock, shows them on screen and points to the right section.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true