---
title: "Retail Services: Avatar Agents for Stores and E-commerce | MindLab"
description: "Product discovery, order status, returns and exchanges, payments and in-store avatar assistance on WhatsApp, voice, web and kiosks. Your team keeps the final say."
url: "https://mind-lab.ai/retail/services"
language: "en"
---

# Avatar agents for stores, e-commerce and omnichannel.

> The same agent greets shoppers on the kiosk in the store, answers on WhatsApp, picks up the phone and chats on your website. It handles the repetitive requests and passes the rest to your team, with the conversation already summarized.

## Six services, one agent across every channel

- **Product discovery** — Recommends products from what each shopper needs, with sizes, colors and availability, and shows them in interactive cards inside the conversation.
- **Order status** — Looks up orders in your e-commerce platform and keeps the shopper informed on shipping, pickup and delivery, without waiting in a queue.
- **Returns and exchanges** — Walks the shopper through the return or exchange step by step and opens the request in your systems.
- **Payments** — Sends payment links from your payment provider right inside the conversation and answers questions about payment methods.
- **In-store assistance** — A photorealistic avatar on a kiosk or screen that guides shoppers to the right section, answers questions and shares promotions at the point of sale.
- **Product and parts identification** — Identifies the exact model or part from your catalogs and technical documentation, and routes the request between specialized agents when needed.

## From the first conversation to the go-live

1. **We map the conversations** — With your team we pick the requests that take the most time and set clearly what the agent can answer and what goes to a person.
2. **We connect your systems** — Catalog, orders and payments, through MCP connectors with read and write permissions limited to the task.
3. **We train it with your content** — Product information, policies for returns and shipping, and FAQs written by your team: the agent only says what you approved.
4. **Pilot, measure and scale** — We start in one channel or one store, review real conversations with you and only then extend it.

## What the agent never does

- **Promise what you have not approved** — Prices, discounts and return exceptions come from your rules. If a case falls outside them, it goes to your team.
- **Invent stock or product details** — It answers from your catalog and systems. When it does not have the data, it says so and hands over to a person.
- **Pretend to be a person** — It introduces itself as a virtual agent from the first message.
- **Use data beyond the task** — It only reads and writes what each conversation needs, and every action is logged.

## Frequently asked questions

### Which channels does it cover?

A kiosk or screen in the store with the photorealistic avatar, WhatsApp (messages and calls), the phone line and your website, all with the same agent and the same knowledge.

### Does it connect to our e-commerce and payment systems?

Yes, through MCP connectors to your existing systems, with permissions limited to what each task needs. We review the integration with your IT team during the pilot.

### Can several agents work together?

Yes. Specialized agents can route requests to each other, for example one for sales and another for parts or products.

### What happens when the agent cannot solve something?

It hands the conversation to your team with the context already summarized, so the shopper does not have to repeat anything.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true