---
title: "AI Agent ROI Calculator — MindLab"
description: "Estimate the hours and costs an AI agent could save in your contact center and branches. Transparent formulas, your own numbers, no sign-up required."
url: "https://mind-lab.ai/roi-calculator"
language: "en"
---

# How much could an AI agent save you?

> Estimate the hours and costs you could free up in your contact center and branches. Replace the example values with your own numbers; every formula is shown below.

## Your numbers

Fields start with example values. Replace them with your own.

### Contact center

- **Conversations per month** — Chats, WhatsApp messages and calls handled by your team. (20,000)
- **Share an AI agent could resolve (%)** — Repetitive requests that need no human judgment. (60)
- **Average handle time (min)** — Minutes a person spends on each conversation. (6)

### Branches

- **Branch visits per month** — Customers served at counters across all your branches. (5,000)
- **Share eligible for self-service (%)** — Visits a branch avatar could handle on its own. (40)
- **Staff minutes per visit (min)** — Average time an employee spends on each visit. (12)

### Costs

- **Fully loaded cost per staff hour (USD)** — Salary, benefits, overhead and tools, in US dollars. (10)

## How we calculate it

No black box: these are the exact formulas the calculator uses.

- **Contact center hours saved:** `Conversations per month × share an AI agent could resolve × average handle time ÷ 60`
- **Branch hours saved:** `Branch visits per month × share eligible for self-service × staff minutes per visit ÷ 60`
- **FTE equivalent:** `Total hours saved ÷ 160 hours per full-time employee per month`
- **Monthly savings:** `Total hours saved × fully loaded cost per staff hour`
- **Annual savings:** `Monthly savings × 12`

### Assumptions

- Conversations resolved by the agent and self-service visits no longer take staff time.
- A full-time employee works 160 hours per month.
- Savings are gross: the cost of the AI agent, implementation and change management is not subtracted.
- Default values are illustrative examples, not industry benchmarks. Results are only as accurate as your inputs.

### Example with the default values

- **Hours saved per month:** 1,600 (Contact center 1,200 h · Branches 400 h)
- **Full-time equivalents (FTE):** 10.0 (At 160 hours per month)
- **Monthly savings:** US$16,000
- **Annual savings:** US$192,000

*This is an estimate of gross operational savings based on your inputs. It does not include platform, implementation or change-management costs, and it is not a quote.*

[See the pilot program](https://mind-lab.ai/pilot.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true