---
title: "Voice AI for Contact Centers | MindLab"
description: "Voice AI for contact centers on Vonage and Telnyx. The same agent takes the call and connects to the systems you already use."
url: "https://mind-lab.ai/solutions/voice-contact-center"
language: "en"
---

# Voice AI for your contact center.

> The same MindLab agent takes phone calls on Vonage and Telnyx and connects to the systems you already use. The line uses your numbers and launches with the pilot.

## The phone still carries the repetitive work.

Calls that follow a known process take your team, and a separate voice bot does not share the answers from your other channels.

- **Repetitive calls in the queue** — Status checks, payments and simple changes still take a person for the whole call.
- **The answer sits in another system** — The person on the phone looks the answer up and reads it back, because the line is not connected to the system that has it.
- **Voice as a separate bot** — If the phone is not the same agent as chat and WhatsApp, customers get a different answer on each channel.

## What the agent does on the call

Voice runs the same agent you configure for your other channels.

- **Takes the request** — The caller says what they need. The agent uses the knowledge base you configure.
- **Works in your systems** — Through MCP it reaches the systems in scope and carries out the actions you enable. It does not replace your contact center.
- **Transfers when a person is needed** — The call goes to your team when a person should take it.

## Connected to what you already run

Calls run on Vonage and Telnyx, on the same agent as chat and WhatsApp.

- **The same agent** — Personality, knowledge, tools and guardrails are configured once. Voice uses that same agent.
- **Your operation stays** — MindLab connects through MCP to the systems in scope, including your contact center when it is part of the project. It does not replace them.
- **Vonage and Telnyx** — The phone line runs on Vonage and Telnyx. This site does not publish a public demo number: the pilot puts the agent on your numbers.

## Published results, same agent

Voice runs the same MindLab agent, on Vonage and Telnyx. The published proof is the two cases below, and neither result is a phone-line figure.

- **Celerity** — Celerity's published result is a self-service AI avatar in branches, not a measurement of a phone line. The same agent runs on voice. 70% less branch workload. Account reactivation, QR payments and technical support. ([Read the case study](https://mind-lab.ai/blog/how-celerity-reduced-branch-workload-by-70-with-a-self-service-ai-avatar.md))
- **Accurate Fishing** — Accurate Fishing's published result is its AI agents, not a measurement of a phone line. The same agent runs on voice. 80% less time to resolve requests. Product discovery, orders, returns and payments. ([Read the case study](https://mind-lab.ai/blog/how-accurate-fishing-reduced-customer-resolution-time-by-80-with-ai-agents.md))

## Frequently asked questions

### Which carriers does the phone line use?

Vonage and Telnyx. The agent takes calls on those carriers and connects to your systems. This site does not publish a public demo number: the pilot puts the line on your numbers.

### Is it the same agent as WhatsApp and web chat?

Yes. Voice uses the same agent, the same knowledge and the same guardrails.

### Does it replace our contact-center platform?

No. It connects to the systems defined for your project. Your team still handles the cases that need a person.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true