---
title: "MindLab for Telecom: AI Avatar Agents for Telcos and ISPs | MindLab"
description: "MindLab for Telecom: photorealistic avatar agents for branches, WhatsApp and voice. Payments, account changes and technical support. Live in Celerity's branches."
url: "https://mind-lab.ai/telecom"
language: "en"
---

# Agents that serve your subscribers in the branch and on every channel.

> Photorealistic avatar agents that take payments, change accounts and walk customers through technical support. The same agent works at the branch kiosk, on WhatsApp, on the phone and on the web. One is already live in Celerity's branches in Ecuador.

## Everything MindLab does for telecom, in one place

- **Services** — Avatar at the branch, payments, account changes, technical support and onboarding, on every channel. Available today. ([See the services](https://mind-lab.ai/telecom/services.md))
- **Cases** — Celerity's avatar in its branches in Ecuador, plus example scenarios of how an agent handles a telecom day. ([See the cases](https://mind-lab.ai/telecom/cases.md))
- **News** — What we launch and what we learn with the operators and providers who build it with us. ([Read the news](https://mind-lab.ai/telecom/news.md))

## Technical support at your customer's pace

Diego guides connections, devices, account access and updates step by step, at the customer's pace. When a technician is needed, he escalates with the full history.

## What the agents take off your team's hands

- **Avatar at the branch** — A photorealistic agent on the kiosk or branch screen that greets the customer, understands the request by voice and resolves it on the spot.
- **Payments** — Shows the balance and generates a QR payment or a payment link inside the conversation, connected to your billing system.
- **Reactivations and account changes** — Verifies the customer and restores the service, updates contact details or changes the account through your systems.

- [All telecom services](https://mind-lab.ai/telecom/services.md)

## An avatar already working in branches

A MindLab avatar in its branch kiosks and digital channels. Celerity runs a MindLab avatar in its branches in Ecuador. See what it does and how an agent would handle a typical telecom day.

- [See the cases](https://mind-lab.ai/telecom/cases.md)

## Latest from MindLab for Telecom

- **November 14, 2026 — MindLab for Telecom opens its own space** (Launch). Services, cases and news for telecom now live together in one place, in English, Spanish and Portuguese. ([Read more](https://mind-lab.ai/telecom.md))
- **November 12, 2026 — Meet Diego, the technical support agent** (Video). Diego's video is now available in English and Spanish: step-by-step troubleshooting for connections, devices and accounts, escalating to a technician with the full history. ([Read more](https://mind-lab.ai/avatar-agents/diego.md))

- [All the news](https://mind-lab.ai/telecom/news.md)

## Fast for the customer, safe for the account

- **Identity before changes** — No account change happens until the customer is verified against your systems.
- **A person within reach** — Any conversation can be handed to your staff or a technician with the full history, so nobody repeats themselves.
- **One agent, every channel** — Branch kiosk, WhatsApp, phone and web share the same knowledge and the same rules.
- **Your systems, scoped access** — Billing, CRM and ticketing connect through MCP connectors with permissions limited to each task, and every action is logged.

- [AI agents for Telecom: use cases](https://mind-lab.ai/industries/telecom.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true