---
title: "Telecom Cases: Celerity and Example Scenarios | MindLab"
description: "A MindLab avatar runs in Celerity's branches in Ecuador. Watch the avatar agent videos and read example scenarios of how an agent serves telecom customers."
url: "https://mind-lab.ai/telecom/cases"
language: "en"
---

# Telecom agents already at work.

> A published customer, the avatar agent videos and example scenarios of how an agent handles the telecom day.

## Celerity, Ecuador

**Celerity** — A MindLab avatar in its branch kiosks and digital channels. A MindLab photorealistic avatar runs in Celerity's branch kiosks and digital channels. It is live in Celerity's branches in Ecuador and handles requests such as payments, account changes and technical support. ([Read the case study](https://mind-lab.ai/blog/how-celerity-reduced-branch-workload-with-a-self-service-ai-avatar.md))

## See the agents in action

The avatar agent videos below show how an agent would handle this vertical.

- **Diego, the AI technical support agent** — Step-by-step technical support: connections, devices, account access and updates at the customer's pace, escalating to a technician with the full history. ([Watch the video page](https://mind-lab.ai/avatar-agents/diego.md))

## A telecom day, handled by the agent

These are example scenarios that show how an agent would work. They are not customer results.

- **Payment at the kiosk** — A customer walks into the branch with an overdue account. The avatar verifies their identity, shows the balance, generates a QR payment and restores the service once your systems confirm it.
- **A connection that keeps dropping** — A customer writes on WhatsApp that the internet is unstable. The agent walks them through checking the equipment step by step. If it persists, it opens a ticket and passes the full history to a technician.
- **Choosing a better plan** — A customer asks about a faster plan. The agent compares the options on screen, explains the conditions your team defined and processes the change after verifying them.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true