---
title: "MindLab for Utilities: AI Avatar Agents for Electricity, Water and Gas | MindLab"
description: "MindLab for Utilities: photorealistic avatar agents for electricity, water and gas providers. Bills, payments, outage reports and service requests on every channel."
url: "https://mind-lab.ai/utilities"
language: "en"
---

# Agents that answer your customers when demand peaks.

> Photorealistic avatar agents that explain bills, take payments, register outage reports and manage service requests. The same agent works on your website and app, WhatsApp, the phone and your customer offices, around the clock.

## Everything MindLab does for utilities, in one place

- **Services** — Bill inquiries, payments, outage reports, service requests, technical visits and meter readings, on every channel. Available today. ([See the services](https://mind-lab.ai/utilities/services.md))
- **Cases** — The avatar agent videos and example scenarios of how an agent handles a billing cycle or an outage. ([See the cases](https://mind-lab.ai/utilities/cases.md))
- **News** — What we launch and what we learn with the providers who build it with us. ([Read the news](https://mind-lab.ai/utilities/news.md))

## Your website and app, by voice

Ignacio takes your digital channels from the first question to the finished task: orders, payments and online forms, handing over to a person with the context when needed.

## What the agents take off your team's hands

- **Bill inquiries** — Explains amounts, due dates and consumption with data from your billing system, as many times as the customer needs.
- **Payments** — Generates a payment link or a QR code inside the conversation and confirms the payment once your systems register it.
- **Outage reports and status** — Registers outage reports and tells customers about known incidents, using only the information your operations team publishes.

- [All utilities services](https://mind-lab.ai/utilities/services.md)

## The first published case is in progress

We are working on the first published utilities case. Meanwhile, see how an agent would handle a billing cycle or an outage, and ask us about a pilot.

- [See the cases](https://mind-lab.ai/utilities/cases.md)

## Latest from MindLab for Utilities

- **November 14, 2026 — MindLab for Utilities opens its own space** (Launch). Services, cases and news for electricity, water and gas providers now live together in one place, in English, Spanish and Portuguese. ([Read more](https://mind-lab.ai/utilities.md))
- **November 12, 2026 — Meet Ignacio, the digital channels agent** (Video). Ignacio's video is now available in English and Spanish: orders, payments and online forms from the first question to the finished task, handing over to a person with the context. ([Read more](https://mind-lab.ai/avatar-agents/ignacio.md))

- [All the news](https://mind-lab.ai/utilities/news.md)

## Ready for the peak, careful with the account

- **Many conversations at once** — After a billing cycle or an outage, the agent answers in parallel on every channel, so demand spikes do not turn into queues.
- **Identity before account actions** — Service changes and account details are only handled after the customer is verified against your systems.
- **Safety first** — Reports of gas leaks or exposed power lines go straight to your emergency protocol, never to a regular request queue.
- **Your systems, scoped access** — Billing and field-service systems are connected through MCP connectors with permissions limited to each task, and every action is logged.

- [AI agents for Utilities: use cases](https://mind-lab.ai/industries/utilities.md)

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true