---
title: "Utilities Cases: Avatar Agent Videos and Example Scenarios | MindLab"
description: "The first published utilities case is in progress. Watch the avatar agent videos and read example scenarios of how an agent handles bills, payments and outages."
url: "https://mind-lab.ai/utilities/cases"
language: "en"
---

# How an agent works for a utility.

> The avatar agent videos and example scenarios of how an agent handles a billing cycle, an outage and a service request.

## The first utilities case is in progress

We are working on the first published utilities case with a provider. If you run an electricity, water or gas company and want to be among the first, we will design a pilot with you.

## See the agents in action

The avatar agent videos below show how an agent would handle this vertical.

- **Ignacio, the AI agent for digital channels** — Your website and app, by voice: orders, payments and online forms from the first question to the purchase, handing over to a person with the context. ([Watch the video page](https://mind-lab.ai/avatar-agents/ignacio.md))

## A utility day, handled by the agent

These are example scenarios that show how an agent would work. They are not customer results.

- **After the bill arrives** — A customer asks on WhatsApp why this month's bill is different. The agent pulls the amount, due date and consumption from your billing system, explains them and offers a payment link right in the chat.
- **An outage in the neighborhood** — Many customers write at once after a power cut. The agent registers each report, shares the incident information your operations team published and passes anything that looks like a safety risk to your emergency protocol.
- **Moving to a new address** — A customer calls to transfer their service. The agent verifies them, collects the new address, opens the request and books the technical visit against your agenda.

## Book a demo

Book a personalized demo with the MindLab team: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3w0zLaG2Jd9ICbU2vwz73erSf-Gga1ND3Juvpv873q-oDcQFS35X86d27Bjz8hBEARWz1Li1lv?gv=true