AI agents that resolve customer operations end to end.
They authenticate, collect payments, update accounts and rebook customers across chat, WhatsApp, voice and branches — connected to your systems.
The OS for Digital Agents.
We'll walk one of your processes and how an agent would resolve it.
Three operations, closed end to end.
The same agent finishes each one on chat, WhatsApp, voice or in a branch, inside the systems you already run.
Reactivate an account and collect
Authenticate the customer, show the balance, take a QR or link payment and turn the service back on.
Resolve an order, a return or a payment
Look up the product, the order or the return and finish it in the conversation. Accurate Fishing runs this for its customers.
Change a booking or an account detail
Find the appointment or the account and apply the change — a date, a plan, a detail — in the system you already run.
From the request to the service back on.
An example reactivation. The same shape works on chat, WhatsApp, voice or in a branch.
- CustomerReactivate my service.
- AgentIdentifies the customer.
- MCP / APIReads the account in the system you already run.
- Your systemReactivates the service.
- PaymentA QR appears in the conversation.
- CustomerYour service is active.
Companies already running on MindLab
Built with the leaders in AI
- OpenAI
- Google Gemini
- Anthropic
- Unreal Engine
Meta ready- GPT-Realtime ready
- Gemini Live ready
- MCP native
Your agents now answer WhatsApp calls.
Customers write or call from WhatsApp and the same agent resolves it, by chat or by real-time voice. Connect your number in minutes with Meta's Embedded Signup.
Meta ready- Embedded Signup v4
- WhatsApp Calling
- OAuth
Inbound WhatsApp calls
The agent answers voice calls placed from WhatsApp, with the same context, tools and systems as the chat.
Connect with OAuth in minutes
Embedded Signup v4: sign in with Meta, choose the business and the number. No tokens to copy, no manual setup.
Phone numbers and user IDs
Each customer is recognized by phone number or by WhatsApp user ID, ready for customers who use a username instead of their number.
Everything synced with Meta
Business account, numbers, message templates and webhooks sync from Meta automatically.
A chatbot answers. MindLab resolves.
Most tools stop at the conversation. MindLab agents finish the job: in your systems, on every channel, including your branches.
| Capability | Typical chatbot | MindLab |
|---|---|---|
| Getting things done | Answers FAQs and hands off the rest | Executes payments, bookings and account changes in your systems through MCP and APIs |
| Your current systems | One more tool to maintain, disconnected from your stack | Connects to the ERP, CRM or e-commerce you already run, through MCP and APIs: it replaces nothing |
| Channels | Usually one or two channels, each with its own bot | Web, WhatsApp, Instagram, phone on Vonage and Telnyx, and the branch avatar: one agent, one memory |
| In-person service | Not available | Photorealistic MetaHuman avatar in branches and kiosks |
| AI models | Usually tied to one model | OpenAI, Google and Anthropic, chosen per agent, with no lock-in |
| Improvement | Manual tuning | Every interaction evaluated (LLM-as-judge) and improved continuously |
| Proof | Demos | In production: Celerity, with an avatar in its branches · −80% resolution time at Accurate Fishing |
MindLab's difference is simple: a better customer experience.
Why it is an operating system.
An agent needs a runtime: identity, memory, tools and the channels it shows up on. MindLab is that layer, on top of the systems you already run.
Identity
The agent verifies the customer against your systems before it acts.
Memory
One agent, one memory, on chat, WhatsApp, voice and in the branch.
Knowledge
Your documents, searched for that customer and isolated from every other tenant.
Tools
MCP and APIs into the ERP, CRM or commerce you already run.
Channels
Web, WhatsApp, phone on Vonage and Telnyx, and an optional branch avatar.
Voice
Real-time speech, with natural interruptions, in 29+ languages.
Vision
CP-Vision describes the scene on the customer's own machine.
Evaluation
Every interaction is scored, and the agent keeps improving.
Guardrails
A person stays in the loop when the decision is high-risk.
Minutes to configure. A pilot to prove it.
Configure the first agent in minutes. Launch a pilot connected to your systems in 60–90 days.
Configure your agent
Personality, knowledge, voice and guardrails, from the dashboard. That part takes minutes.
Connect your systems and channels
Connect the systems you already run, and the channels you choose: chat, WhatsApp, voice or a branch. A branch avatar is optional.
Launch the pilot
One process, one channel, connected to your systems. In 60–90 days you know what it delivers.
Don't take our word for it. Talk to our agent.
The same MindLab agent answers on this website and on WhatsApp. Tell it about your operation, ask anything, and book your demo right in the conversation.
Web chat
Open the chat on this page and ask how MindLab would handle your customers.
WhatsApp
Message the same agent from your phone, with the same knowledge and memory.
Open WhatsAppPhone
The same agent takes calls on Vonage and Telnyx, with natural interruptions.
See the voice lineBranch avatar
See the photorealistic avatar that serves customers in branches and kiosks.
See the branch avatar
Ask the agent
Available 24/7
Celerity: an AI avatar in its branches.
A real MindLab deployment: a MetaHuman avatar in branch kiosks and digital channels.
Start with a pilot. Scale with data.
One process, one channel, success metrics agreed up front. In 60–90 days you know exactly what MindLab delivers for your operation.
- Discovery: use cases, systems and success metrics
- Go-live on one channel, connected to your systems
- Measure and decide: scale, adjust or stop
Your volumes, your handle time, your staff cost. The page shows every formula. The result is an estimate, not a quote.
There is no public price. A pilot is quoted after discovery, from your channels and the systems we connect.
Latest from MindLab
Insights on AI, digital agents, and the future of customer experience.
How Celerity Reduced Branch Workload with a Self-Service AI Avatar
From long queues to instant, human-like service across physical and digital channels
Apr 11, 2026
How Accurate Fishing Reduced Customer Resolution Time by 80% with AI Agents
Accurate Fishing transformed its customer experience using specialized AI agents that collaborate in real time to solve complex requests—reducing resolution time by 80% and eliminating human bottlenecks.
Apr 11, 2026