The OS for Digital Agents.
Digital humans that don't just talk, they execute. Book, sell, resolve, and guide across every channel, with face, voice and text.
Companies already running on MindLab
The Problem Enterprise CX is broken.
Millions of customer interactions. Multiple channels. Inconsistent experiences. The current model doesn't scale.
interactions per year
Across branches, call centers, web, WhatsApp, and apps. Each one needs to feel personal.
of costs are repetitive queries
Large human teams answering the same questions, with inconsistent quality and no way to scale.
disconnected channels
Different answers, different tones, different capabilities, depending on how the customer reaches you.
A chatbot answers. MindLab resolves.
Most tools stop at the conversation. MindLab agents finish the job: in your systems, on every channel, including your branches.
| Capability | Typical chatbot | MindLab |
|---|---|---|
| Getting things done | Answers FAQs and hands off the rest | Executes payments, bookings and account changes in your systems through MCP and APIs |
| Your current systems | One more tool to maintain, disconnected from your stack | Connects to the ERP, CRM or e-commerce you already run, through MCP and APIs: it replaces nothing |
| Channels | Usually one or two channels, each with its own bot | Web, WhatsApp, Instagram, voice and branch avatar: one agent, one memory |
| In-person service | Not available | Photorealistic MetaHuman avatar in branches and kiosks |
| AI models | Usually tied to one model | OpenAI, Google and Anthropic, chosen per agent, with no lock-in |
| Improvement | Manual tuning | Every interaction evaluated (LLM-as-judge) and improved continuously |
| Proof | Demos | −70% branch workload at Celerity · −80% resolution time at Accurate Fishing |
“MindLab's disruption is simple: a better customer experience.”
Three steps. That's it.
From zero to deployed in minutes. No complex integrations, no lengthy onboarding.
Configure Your Agent
Define personality, knowledge base, tools, voice, and guardrails through the dashboard.
Connect Your Avatar
Link to Unreal Engine MetaHuman with Pixel Streaming for photorealistic real-time presence.
Start Conversations
Deploy to branches, kiosks, or web. Multi-tenant isolation keeps everything secure.
What your AI agent actually does.
Not just another chatbot. A digital agent that responds, resolves, executes, and improves on its own.
Responds instantly
<100ms latency
Understands and resolves
>90% accuracy
Executes real workflows
CRM, payments, bookings
Communicates like a human
>4.2 MOS score
Improves every week
Auto-optimization
Fully measurable
100% auditable
Don't take our word for it. Talk to our agent.
The same MindLab agent answers on this website and on WhatsApp. Tell it about your operation, ask anything, and book your demo right in the conversation.
Web chat
Open the chat on this page and ask how MindLab would handle your customers.
WhatsApp
Message the same agent from your phone, with the same knowledge and memory.
Open WhatsAppPhone call
Call our voice agent and hear a real-time conversation with natural interruptions.
Coming soonBranch avatar
See the photorealistic avatar that serves customers in branches and kiosks.
See the branch avatar
Available 24/7 · our own agent currently answers in Spanish
Infinite tools. One protocol.
Plug in any tool via MCP. Messaging, voice, CRM, support, payments, e-commerce, and anything your team builds next.
WhatsApp
Telegram
Slack
Instagram
Messenger
Discord
ElevenLabs
Genesys Cloud
Telnyx
Vonage
HubSpot
Salesforce
Google Calendar
Google Drive
Gmail
Notion
Freshdesk
Jira
Shopify
WooCommerce
MercadoPago
Stripe
PayPal
PipedriveChoose your intelligence.
Three providers, 48 models, one platform. Pick the model per agent — or per conversation — and change it without redeploying. Real-time voice included.
OpenAI
19 models available+15 more in the dashboard
Anthropic
16 models available+12 more in the dashboard
+9 more in the dashboard
xAI
On the roadmapAdapter in progress — Grok cannot be selected yet.
No vendor lock-in
Every agent picks its provider and its model, and you can change it from the dashboard without touching the integration or redeploying. Use a flagship model for complex cases, a fast one for high volume, and real-time voice for the phone or the branch avatar.
Agents that see.
Computer vision that understands context. Your digital agent sees, identifies, and acts in real time.
Every word. Real time.
Your digital agent talks, listens, and responds naturally. No awkward pauses. Like talking to a real person.
Knows exactly when the customer is speaking and responds the instant they finish. No buttons, no waiting
Starts speaking before even finishing its thought. The conversation flows without delays, just like a real human
Your customer can interrupt at any moment. The agent stops, listens, and adapts. Just like a real person would
Celerity: less workload in its branches.
How Ecuador's #1 internet provider put a self-service AI avatar in its branches to reactivate accounts, take QR payments and solve technical support.
The video is not recorded yet. The published case study tells the whole story: how Celerity put the MetaHuman avatar in its branches and digital channels, what it resolves and how the workload in its branches came down.
Read the full case studyEvery conversation makes it smarter.
Five dimensions of evaluation. LLM-as-Judge scores every interaction. A/B testing validates improvements with statistical rigor.
Generative UI.
The MetaHuman generates interactive UI on the fly: boarding passes, payment flows, lab results, rendered live based on the conversation context.
Built on what already works.
Current models, typed services and boring infrastructure. No black box: the whole stack is public.
- OpenAI
- Anthropic
- Google Gemini
- ElevenLabs
- Python
- Unreal Engine
- TypeScript
- Node.js
- Bun
- NestJS
- Model Context Protocol
- PostgreSQL
- Redis
- Qdrant
- React
- AWS
- Kubernetes
- Terraform
- Docker
Start with a pilot. Scale with data.
One process, one channel, success metrics agreed up front. In 60–90 days you know exactly what MindLab delivers for your operation.
- Discovery: use cases, systems and success metrics
- Go-live on one channel, connected to your systems
- Measure and decide: scale, adjust or stop
Latest from MindLab
Insights on AI, digital agents, and the future of customer experience.
De los avatares a los AI Workflows: llevando agentes inteligentes al enterprise
Una mirada a lo que estamos construyendo en MindLab AI: agentes inteligentes diseñados para ir más allá de una conversación y convertirse en parte de workflows empresariales reales.
Sep 22, 2026
From Fragmentation to Flow: The CX Operating System
High-traffic companies don’t fail on channels—they fail on execution. MindLab unifies fragmented operations into a single AI-driven layer that resolves customer needs end-to-end, across text, voice, and avatar.
Aug 27, 2026
How Celerity Reduced Branch Workload by 70% with a Self-Service AI Avatar
From long queues to instant, human-like service across physical and digital channels
Apr 11, 2026