AI agents that resolve customer operations end to end.

They authenticate, collect payments, update accounts and rebook customers across chat, WhatsApp, voice and branches — connected to your systems.

The OS for Digital Agents.

We'll walk one of your processes and how an agent would resolve it.

Workflows we resolve

Three operations, closed end to end.

The same agent finishes each one on chat, WhatsApp, voice or in a branch, inside the systems you already run.

Reactivate an account and collect
Authenticate the customer, show the balance, take a QR or link payment and turn the service back on.
Resolve an order, a return or a payment
Look up the product, the order or the return and finish it in the conversation. Accurate Fishing runs this for its customers.
Change a booking or an account detail
Find the appointment or the account and apply the change — a date, a plan, a detail — in the system you already run.

One workflow

From the request to the service back on.

An example reactivation. The same shape works on chat, WhatsApp, voice or in a branch.

CustomerReactivate my service.
AgentIdentifies the customer.
MCP / APIReads the account in the system you already run.
Your systemReactivates the service.
PaymentA QR appears in the conversation.
CustomerYour service is active.

Companies already running on MindLab

Built with the leaders in AI

Runs on

OpenAI
Google Gemini
Anthropic
Unreal Engine

Meta ready
GPT-Realtime ready
Gemini Live ready
MCP native

New · WhatsApp Business Platform

Your agents now answer WhatsApp calls.

Customers write or call from WhatsApp and the same agent resolves it, by chat or by real-time voice. Connect your number in minutes with Meta's Embedded Signup.

Meta ready

Embedded Signup v4
WhatsApp Calling
OAuth

Inbound WhatsApp calls
The agent answers voice calls placed from WhatsApp, with the same context, tools and systems as the chat.
Connect with OAuth in minutes
Embedded Signup v4: sign in with Meta, choose the business and the number. No tokens to copy, no manual setup.
Phone numbers and user IDs
Each customer is recognized by phone number or by WhatsApp user ID, ready for customers who use a username instead of their number.
Everything synced with Meta
Business account, numbers, message templates and webhooks sync from Meta automatically.

See the WhatsApp agent

Why MindLab

A chatbot answers. MindLab resolves.

Most tools stop at the conversation. MindLab agents finish the job: in your systems, on every channel, including your branches.

Capability	Typical chatbot	MindLab
Getting things done	Answers FAQs and hands off the rest	Executes payments, bookings and account changes in your systems through MCP and APIs
Your current systems	One more tool to maintain, disconnected from your stack	Connects to the ERP, CRM or e-commerce you already run, through MCP and APIs: it replaces nothing
Channels	Usually one or two channels, each with its own bot	Web, WhatsApp, Instagram, phone on Vonage and Telnyx, and the branch avatar: one agent, one memory
In-person service	Not available	Photorealistic MetaHuman avatar in branches and kiosks
AI models	Usually tied to one model	OpenAI, Google and Anthropic, chosen per agent, with no lock-in
Improvement	Manual tuning	Every interaction evaluated (LLM-as-judge) and improved continuously
Proof	Demos	In production: Celerity, with an avatar in its branches · −80% resolution time at Accurate Fishing

MindLab's difference is simple: a better customer experience.

The OS

Why it is an operating system.

An agent needs a runtime: identity, memory, tools and the channels it shows up on. MindLab is that layer, on top of the systems you already run.

Identity
The agent verifies the customer against your systems before it acts.
Memory
One agent, one memory, on chat, WhatsApp, voice and in the branch.
Knowledge
Your documents, searched for that customer and isolated from every other tenant.
Tools
MCP and APIs into the ERP, CRM or commerce you already run.
Channels
Web, WhatsApp, phone on Vonage and Telnyx, and an optional branch avatar.
Voice
Real-time speech, with natural interruptions, in 29+ languages.
Vision
CP-Vision describes the scene on the customer's own machine.
Evaluation
Every interaction is scored, and the agent keeps improving.
Guardrails
A person stays in the loop when the decision is high-risk.

Getting started

Minutes to configure. A pilot to prove it.

Configure the first agent in minutes. Launch a pilot connected to your systems in 60–90 days.

Configure your agent

Personality, knowledge, voice and guardrails, from the dashboard. That part takes minutes.

Connect your systems and channels

Connect the systems you already run, and the channels you choose: chat, WhatsApp, voice or a branch. A branch avatar is optional.

Launch the pilot

One process, one channel, connected to your systems. In 60–90 days you know what it delivers.

Try it now

Don't take our word for it. Talk to our agent.

The same MindLab agent answers on this website and on WhatsApp. Tell it about your operation, ask anything, and book your demo right in the conversation.

Web chat
Open the chat on this page and ask how MindLab would handle your customers.
WhatsApp
Message the same agent from your phone, with the same knowledge and memory.
Open WhatsApp
Phone
The same agent takes calls on Vonage and Telnyx, with natural interruptions.
See the voice line
Branch avatar
See the photorealistic avatar that serves customers in branches and kiosks.
See the branch avatar

Ask the agent

Available 24/7

Customer story

Celerity: an AI avatar in its branches.

A real MindLab deployment: a MetaHuman avatar in branch kiosks and digital channels.

Read the case study

Start small, prove it fast

Start with a pilot. Scale with data.

One process, one channel, success metrics agreed up front. In 60–90 days you know exactly what MindLab delivers for your operation.

Discovery: use cases, systems and success metrics
Go-live on one channel, connected to your systems
Measure and decide: scale, adjust or stop

See the pilot program Calculate your ROI

Your volumes, your handle time, your staff cost. The page shows every formula. The result is an estimate, not a quote.

There is no public price. A pilot is quoted after discovery, from your channels and the systems we connect.

Blog

Latest from MindLab

Insights on AI, digital agents, and the future of customer experience.

How Celerity Reduced Branch Workload with a Self-Service AI Avatar

From long queues to instant, human-like service across physical and digital channels

Apr 11, 2026

How Accurate Fishing Reduced Customer Resolution Time by 80% with AI Agents

Accurate Fishing transformed its customer experience using specialized AI agents that collaborate in real time to solve complex requests—reducing resolution time by 80% and eliminating human bottlenecks.

Apr 11, 2026

View all posts

AI agents that resolve customer operations end to end.

Three operations, closed end to end.

Reactivate an account and collect

Resolve an order, a return or a payment

Change a booking or an account detail

From the request to the service back on.

Companies already running on MindLab

Built with the leaders in AI

Your agents now answer WhatsApp calls.

Inbound WhatsApp calls

Connect with OAuth in minutes

Phone numbers and user IDs

Everything synced with Meta

A chatbot answers. MindLab resolves.

Why it is an operating system.

Identity

Memory

Knowledge

Tools

Channels

Voice

Vision

Evaluation

Guardrails

Minutes to configure. A pilot to prove it.

Configure your agent

Connect your systems and channels

Launch the pilot

Don't take our word for it. Talk to our agent.

Web chat

WhatsApp

Phone

Branch avatar

Celerity: an AI avatar in its branches.

Start with a pilot. Scale with data.

Latest from MindLab

How Celerity Reduced Branch Workload with a Self-Service AI Avatar

How Accurate Fishing Reduced Customer Resolution Time by 80% with AI Agents

Three operations, closed end to end.

Reactivate an account and collect

Resolve an order, a return or a payment

Change a booking or an account detail

From the request to the service back on.

Your agents now answer WhatsApp calls.

Inbound WhatsApp calls

Connect with OAuth in minutes

Phone numbers and user IDs

Everything synced with Meta

A chatbot answers. MindLab resolves.

Why it is an operating system.

Identity

Memory

Knowledge

Tools

Channels

Voice

Vision

Evaluation

Guardrails

Minutes to configure. A pilot to prove it.

Configure your agent

Connect your systems and channels

Launch the pilot

Don't take our word for it. Talk to our agent.

Web chat

WhatsApp

Phone

Branch avatar

Celerity: an AI avatar in its branches.

Start with a pilot. Scale with data.

Latest from MindLab

How Celerity Reduced Branch Workload with a Self-Service AI Avatar

How Accurate Fishing Reduced Customer Resolution Time by 80% with AI Agents