AI agents that resolve customer operations end to end.
They authenticate, collect payments, update accounts and rebook customers across chat, WhatsApp, voice and branches — connected to your systems.
The OS for Digital Agents.
We'll walk one of your processes and how an agent would resolve it.
Three operations, closed end to end.
The same agent finishes each one on chat, WhatsApp, voice or in a branch, inside the systems you already run.
01
Reactivate an account and collect
Authenticate the customer, show the balance, take a QR or link payment and turn the service back on. Celerity runs this in its branches.
02
Resolve an order, a return or a payment
Look up the product, the order or the return and finish it in the conversation. Accurate Fishing runs this for its customers.
03
Change a booking or an account detail
Find the appointment or the account and apply the change — a date, a plan, a detail — in the system you already run.
From the request to the service back on.
The reactivation Celerity runs. The same shape works on chat, WhatsApp, voice or in a branch.
- CustomerReactivate my service.
- AgentIdentifies the customer.
- MCP / APIReads the account in the system you already run.
- Your systemReactivates the service.
- PaymentA QR appears in the conversation.
- CustomerYour service is active.
Companies already running on MindLab
A chatbot answers. MindLab resolves.
Most tools stop at the conversation. MindLab agents finish the job: in your systems, on every channel, including your branches.
| Capability | Typical chatbot | MindLab |
|---|---|---|
| Getting things done | Answers FAQs and hands off the rest | Executes payments, bookings and account changes in your systems through MCP and APIs |
| Your current systems | One more tool to maintain, disconnected from your stack | Connects to the ERP, CRM or e-commerce you already run, through MCP and APIs: it replaces nothing |
| Channels | Usually one or two channels, each with its own bot | Web, WhatsApp, Instagram, phone on Vonage and Telnyx, and the branch avatar: one agent, one memory |
| In-person service | Not available | Photorealistic MetaHuman avatar in branches and kiosks |
| AI models | Usually tied to one model | OpenAI, Google and Anthropic, chosen per agent, with no lock-in |
| Improvement | Manual tuning | Every interaction evaluated (LLM-as-judge) and improved continuously |
| Proof | Demos | −70% branch workload at Celerity · −80% resolution time at Accurate Fishing |
MindLab's difference is simple: a better customer experience.
Why it is an operating system.
An agent needs a runtime: identity, memory, tools and the channels it shows up on. MindLab is that layer, on top of the systems you already run.
Identity
The agent verifies the customer against your systems before it acts.
Memory
One agent, one memory, on chat, WhatsApp, voice and in the branch.
Knowledge
Your documents, searched for that customer and isolated from every other tenant.
Tools
MCP and APIs into the ERP, CRM or commerce you already run.
Channels
Web, WhatsApp, phone on Vonage and Telnyx, and an optional branch avatar.
Voice
Real-time speech, with natural interruptions, in 29+ languages.
Vision
CP-Vision describes the scene on the customer's own machine.
Evaluation
Every interaction is scored, and the agent keeps improving.
Guardrails
A person stays in the loop when the decision is high-risk.
Minutes to configure. A pilot to prove it.
Configure the first agent in minutes. Launch a pilot connected to your systems in 60–90 days.
Configure your agent
Personality, knowledge, voice and guardrails, from the dashboard. That part takes minutes.
Connect your systems and channels
Connect the systems you already run, and the channels you choose: chat, WhatsApp, voice or a branch. A branch avatar is optional.
Launch the pilot
One process, one channel, connected to your systems. In 60–90 days you know what it delivers.
Don't take our word for it. Talk to our agent.
The same MindLab agent answers on this website and on WhatsApp. Tell it about your operation, ask anything, and book your demo right in the conversation.
Web chat
Open the chat on this page and ask how MindLab would handle your customers.
WhatsApp
Message the same agent from your phone, with the same knowledge and memory.
Open WhatsAppPhone
The same agent takes calls on Vonage and Telnyx, with natural interruptions.
See the voice lineBranch avatar
See the photorealistic avatar that serves customers in branches and kiosks.
See the branch avatar
Ask the agent
Available 24/7
Celerity: 70% less branch workload.
See how customers reactivate accounts, pay by QR and solve technical issues with an AI agent.
Start with a pilot. Scale with data.
One process, one channel, success metrics agreed up front. In 60–90 days you know exactly what MindLab delivers for your operation.
- Discovery: use cases, systems and success metrics
- Go-live on one channel, connected to your systems
- Measure and decide: scale, adjust or stop
Your volumes, your handle time, your staff cost. The page shows every formula. The result is an estimate, not a quote.
There is no public price. A pilot is quoted after discovery, from your channels and the systems we connect.
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