MindLab for Banking
Agents that guide every customer, with your advisors in charge.
Photorealistic avatar agents that welcome customers in the branch, answer on WhatsApp and pick up the phone. They handle everyday requests and pass sensitive decisions to your advisors, with the conversation already summarized.
Three areas
Everything MindLab does for banking, in one place
Services
Account and card requests, payments, advisor appointments and onboarding, on the branch screen, WhatsApp, voice and web.
See the servicesCases
Example scenarios of how an agent handles a branch and a contact center, and the first published case in progress.
See the casesNews
What we launch for banks: new channels, new videos and what we learn with the teams that build it with us.
Read the news
Meet Bruno
A banking guide that never asks for your password
Bruno guides customers through every banking request: documents, appointments and the right channel. He explains accounts, cards and loans and never asks for passwords. Watch him in your language.
Services
What the agents take off your team's hands
Account and product inquiries
Rates, requirements, documents and information on accounts, cards and loans, answered from your systems and your knowledge base.
Card requests
Blocking, replacement and activation requests handled through your systems, with the checks you define.
Payments and reminders
Bill and loan payment flows and payment reminders, with interactive components inside the conversation.
Banking cases, built with you
Cases
Our first published banking case is in progress. Meanwhile, see example scenarios of how an agent handles the day-to-day of a branch.
See the casesNews
Latest from MindLab for Banking
Launch
MindLab for Banking opens its own space
Services, cases and news for banking now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Bruno, the banking agent
Bruno's video is now available in English and Spanish: documents, appointments and the right channel, explained without ever asking for a password.
Read more
Our line
Agents that serve, advisors who decide
Never asks for credentials
The agent never asks for passwords, PINs or verification codes, in any channel.
No financial decisions
Credit approvals and investment advice are not for the agent. It informs and collects data; your advisors decide.
A person always within reach
Every conversation can be handed to an advisor with its full context, so the customer never starts over.
Minimum data, under your control
Permissions limited to the task through MCP connectors, with every action logged and auditable.
Next step
Let's design your banking agent together
Tell us about your branches and your contact center. We will show you Bruno live and map which requests an agent can take on first.
