MindLab for Hospitality
A warm welcome at any hour, in every language.
Photorealistic avatar agents that run the front desk of your hotel and welcome guests at your restaurant. They handle check-in, reservations and guest questions on a screen, WhatsApp and the phone, and call your team whenever a person is needed.
Three areas
Everything MindLab does for hotels and restaurants, in one place
Services
Hotel front desk, reservations, guest services and restaurant host, on a screen, WhatsApp and voice, in several languages.
See the servicesCases
Example scenarios of how an agent works at a hotel front desk and a restaurant door, and the first case in progress.
See the casesNews
What we launch for hotels and restaurants and what we learn with the teams who build it with us.
Read the news
Meet Martina
A front desk that never closes
Martina handles check-in, hotel services and nearby plans, in several languages and at any hour, and calls the team when needed. Watch her in your language.
Services
What the agents take off your team's hands
Hotel front desk
A photorealistic agent on the reception screen or kiosk that welcomes guests, guides check-in and check-out and answers the questions that arrive at the desk.
Reservations and requests
Takes room and table reservations and guest requests on WhatsApp, by phone or on the web, connected to your booking system.
Guest services and local plans
Explains schedules, amenities and services of the hotel and suggests nearby plans, restaurants and transport at any hour.
How an agent works at the front desk and the table
Cases
Our first published hospitality case is in progress. Meanwhile, see example scenarios of what an agent does at a hotel and a restaurant.
See the casesNews
Latest from MindLab for Hospitality
Launch
MindLab for Hospitality opens its own space
Services, cases and news for hotels and restaurants now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Martina and Renata, the hotel and restaurant agents
Martina's video, the hotel front desk agent, is now available in English and Spanish, together with Renata, the restaurant host.
Read more
Our line
Agents that welcome, people who host
Hospitality stays human
The agent takes the repetitive questions so your staff have time for the moments that need a person.
A person always within reach
Any guest can be handed to your team with the context of the conversation, day and night.
It only says what you approved
Rates, menus, policies and hours come from your own content. If it does not know, it says so and calls someone.
Guest data under your control
Only what each task needs is collected, with the guest's consent, and every action is auditable.
Next step
Let's design your hotel or restaurant agent together
Tell us about your property or your restaurant. We will show you Martina and Renata live and map which conversations an agent can take on first.