ROI calculator

How much could an AI agent save you?

Estimate the hours and costs you could free up in your contact center and branches. Replace the example values with your own numbers; every formula is shown below.

Your numbers

Fields start with example values. Replace them with your own.

Contact center

Chats, WhatsApp messages and calls handled by your team.

Repetitive requests that need no human judgment.

Minutes a person spends on each conversation.

Branches

Customers served at counters across all your branches.

Visits a branch avatar could handle on its own.

Average time an employee spends on each visit.

Costs

Salary, benefits, overhead and tools, in US dollars.

Estimated savings

Hours saved per month
1,600
Contact center 1,200 h · Branches 400 h
Full-time equivalents (FTE)
10.0
At 160 hours per month
Monthly savings
US$16,000
Annual savings
US$192,000

This is an estimate of gross operational savings based on your inputs. It does not include platform, implementation or change-management costs, and it is not a quote.

Methodology

How we calculate it

No black box: these are the exact formulas the calculator uses.

  • Contact center hours saved

    Conversations per month × share an AI agent could resolve × average handle time ÷ 60

  • Branch hours saved

    Branch visits per month × share eligible for self-service × staff minutes per visit ÷ 60

  • FTE equivalent

    Total hours saved ÷ 160 hours per full-time employee per month

  • Monthly savings

    Total hours saved × fully loaded cost per staff hour

  • Annual savings

    Monthly savings × 12

Assumptions

  • Conversations resolved by the agent and self-service visits no longer take staff time.
  • A full-time employee works 160 hours per month.
  • Savings are gross: the cost of the AI agent, implementation and change management is not subtracted.
  • Default values are illustrative examples, not industry benchmarks. Results are only as accurate as your inputs.

Next step

Turn the estimate into a plan

Validate these numbers with a production pilot, or go through them with our AI agent right now.

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