Celerity
Celerity's published result is a self-service AI avatar in branches, not a measurement of a phone line. The same agent runs on voice.
70% less branch workload. Account reactivation, QR payments and technical support.
Read the case studyVoice contact center
Voice AI for your contact center.
The same MindLab agent takes phone calls on Vonage and Telnyx and connects to the systems you already use. The line uses your numbers and launches with the pilot.
The problem
The phone still carries the repetitive work.
Calls that follow a known process take your team, and a separate voice bot does not share the answers from your other channels.
Repetitive calls in the queue
Status checks, payments and simple changes still take a person for the whole call.
The answer sits in another system
The person on the phone looks the answer up and reads it back, because the line is not connected to the system that has it.
Voice as a separate bot
If the phone is not the same agent as chat and WhatsApp, customers get a different answer on each channel.
Workflows
What the agent does on the call
Voice runs the same agent you configure for your other channels.
Takes the request
The caller says what they need. The agent uses the knowledge base you configure.
Works in your systems
Through MCP it reaches the systems in scope and carries out the actions you enable. It does not replace your contact center.
Transfers when a person is needed
The call goes to your team when a person should take it.
Integration and controls
Connected to what you already run
Calls run on Vonage and Telnyx, on the same agent as chat and WhatsApp.
The same agent
Personality, knowledge, tools and guardrails are configured once. Voice uses that same agent.
Your operation stays
MindLab connects through MCP to the systems in scope, including your contact center when it is part of the project. It does not replace them.
Vonage and Telnyx
The phone line runs on Vonage and Telnyx. This site does not publish a public demo number: the pilot puts the agent on your numbers.
Proof
Published results, same agent
Voice runs the same MindLab agent, on Vonage and Telnyx. The published proof is the two cases below, and neither result is a phone-line figure.
Accurate Fishing
Accurate Fishing's published result is its AI agents, not a measurement of a phone line. The same agent runs on voice.
80% less time to resolve requests. Product discovery, orders, returns and payments.
Read the case studyFAQ
Frequently asked questions
Which carriers does the phone line use?
Vonage and Telnyx. The agent takes calls on those carriers and connects to your systems. This site does not publish a public demo number: the pilot puts the line on your numbers.
Is it the same agent as WhatsApp and web chat?
Yes. Voice uses the same agent, the same knowledge and the same guardrails.
Does it replace our contact-center platform?
No. It connects to the systems defined for your project. Your team still handles the cases that need a person.
Next step
Launch voice with a pilot
Book a demo to put the agent on your Vonage or Telnyx numbers, connected to the systems you already use.