Celerity
Celerity's published result is a self-service AI avatar in branches, not WhatsApp. The same agent runs on this channel.
70% less branch workload. Account reactivation, QR payments and technical support.
Read the case studyWhatsApp agent
Customer service on WhatsApp.
The same MindLab agent answers on WhatsApp and carries out the actions you enable in the systems you already use.
The problem
WhatsApp is where the requests pile up.
Customers already write to you there. A separate bot that only replies still leaves the work with your team.
Chats waiting on a person
Everyday requests arrive as messages, and someone still has to look them up and type the answer back.
The reply is not the resolution
If the agent cannot reach your systems, the customer gets a message and your team gets the task.
Another bot, another answer
A WhatsApp-only bot drifts from what your site, your phone line and your branches say.
Workflows
What the agent does in the chat
WhatsApp runs the same agent you configure for your other channels.
Answers from your knowledge
Product, account and policy questions come from the knowledge base you configure for the agent.
Acts in your systems
Through MCP it reaches the systems in scope and carries out the actions you enable. It does not replace those systems.
Hands the chat to your team
When a person should decide, the conversation goes to your team instead of making the customer start over.
Integration and controls
Connected to what you already run
You keep the systems, the rules and the decisions that need a person.
One agent
Personality, knowledge, tools and guardrails are configured once. WhatsApp uses that same agent.
Your stack stays
MindLab connects through MCP to the CRM, ERP or other systems you already run. You do not migrate them to open the channel.
People stay in control
Guardrails and human handoff keep sensitive decisions with your team.
Proof
Published results, same agent
WhatsApp runs the same MindLab agent. The published proof is the two cases below. Neither result is a WhatsApp figure.
Accurate Fishing
Accurate Fishing's published result is its AI agents, not a WhatsApp metric. The same agent runs on this channel.
80% less time to resolve requests. Product discovery, orders, returns and payments.
Read the case studyFAQ
Frequently asked questions
Is the WhatsApp agent a different bot?
No. It is the same MindLab agent you configure for your other channels, with the same knowledge, tools and guardrails.
Does it connect to the systems we already use?
Yes. It connects through MCP to the systems in scope for your project. It does not replace them.
How do we launch it for real customers?
Book a demo to scope the channel. A production pilot is how WhatsApp goes live, with success metrics agreed before launch.
Next step
Put the same agent on WhatsApp
Book a demo to see WhatsApp connected to the systems you already use.