MindLab for Insurance
Agents that answer every customer, with your team deciding coverage.
Photorealistic avatar agents that qualify leads, answer policy questions, open the first claim report and collect payments on WhatsApp, by voice and on your website. Coverage decisions always stay with your people.
Three areas
Everything MindLab does for insurance, in one place
Services
Quotes and lead qualification, policy questions, claim reporting, payments and renewals, on every channel your customers use.
See the servicesCases
Example scenarios of how an agent handles policy questions and claims, and the first published case in progress.
See the casesNews
What we launch for insurers: new channels, new videos and what we learn with the teams that build it with us.
Read the news
Meet Ignacio
How an agent handles your digital channels
Ignacio is your website and app, by voice: he takes requests, payments and online forms from the first question to the end of the process, handing over to a person with the context. Watch him in your language.
Services
What the agents take off your team's hands
Quotes and lead qualification
Collects the information needed for the quote and qualifies leads before passing them to a broker, so no request goes cold.
Policy questions
Coverage, deductibles, validity and documents, answered from your systems and your knowledge base.
Claim reporting
Opens the first claim report, collects the details and the documents, and tells the customer the status and what happens next.
Insurance cases, built with you
Cases
Our first published insurance case is in progress. Meanwhile, see example scenarios of how an agent handles the day-to-day of an insurer.
See the casesNews
Latest from MindLab for Insurance
Launch
MindLab for Insurance opens its own space
Services, cases and news for insurance now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Ignacio, the agent for digital channels
Ignacio's video is now available in English and Spanish: requests, payments and online forms from the first question to the end, with a handoff to a person when needed.
Read more
Our line
Agents that inform, people who decide
No coverage or claim decisions
The agent opens and documents the claim. Whether it is covered and how it is settled is decided by your team.
A person always within reach
Complex cases go to your adjusters and brokers with the full conversation context, so the customer never starts over.
Honest about what it is
It introduces itself as a virtual agent from the first message, on every channel.
Minimum data, under your control
Permissions limited to the task through MCP connectors, with every action logged and auditable.
Next step
Let's design your insurance agent together
Tell us about your products and your service channels. We will show you an agent live and map which requests it can take on first.