MindLab for Utilities
Agents that answer your customers when demand peaks.
Photorealistic avatar agents that explain bills, take payments, register outage reports and manage service requests. The same agent works on your website and app, WhatsApp, the phone and your customer offices, around the clock.
Three areas
Everything MindLab does for utilities, in one place
Services
Bill inquiries, payments, outage reports, service requests, technical visits and meter readings, on every channel. Available today.
See the servicesCases
The avatar agent videos and example scenarios of how an agent handles a billing cycle or an outage.
See the casesNews
What we launch and what we learn with the providers who build it with us.
Read the news
Meet Ignacio
Your website and app, by voice
Ignacio takes your digital channels from the first question to the finished task: orders, payments and online forms, handing over to a person with the context when needed.
Services
What the agents take off your team's hands
Bill inquiries
Explains amounts, due dates and consumption with data from your billing system, as many times as the customer needs.
Payments
Generates a payment link or a QR code inside the conversation and confirms the payment once your systems register it.
Outage reports and status
Registers outage reports and tells customers about known incidents, using only the information your operations team publishes.
The first published case is in progress
Cases
We are working on the first published utilities case. Meanwhile, see how an agent would handle a billing cycle or an outage, and ask us about a pilot.
See the casesNews
Latest from MindLab for Utilities
Launch
MindLab for Utilities opens its own space
Services, cases and news for electricity, water and gas providers now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Ignacio, the digital channels agent
Ignacio's video is now available in English and Spanish: orders, payments and online forms from the first question to the finished task, handing over to a person with the context.
Read more
Our line
Ready for the peak, careful with the account
Many conversations at once
After a billing cycle or an outage, the agent answers in parallel on every channel, so demand spikes do not turn into queues.
Identity before account actions
Service changes and account details are only handled after the customer is verified against your systems.
Safety first
Reports of gas leaks or exposed power lines go straight to your emergency protocol, never to a regular request queue.
Your systems, scoped access
Billing and field-service systems are connected through MCP connectors with permissions limited to each task, and every action is logged.
Next step
Let's design your utilities agent together
Tell us about your customer channels and your busiest days. We will show you Ignacio live and map which requests an agent can take on first.