We are Mindlab AI LLC ("Company," "we," "us," "our"), a company registered in California, United States at 306 1/2 35th St., Newport Beach, CA 92663. We operate the website https://www.mind-lab.ai (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). We provide AI-powered customer experience infrastructure, including conversational agents and digital interfaces that enable businesses to automate, assist, and enhance customer interactions across channels. You can contact us by phone at (US)(949) 500-5021 or email at j@mind-lab.ai. These Legal Terms constitute a legally binding agreement between you and Mindlab AI LLC concerning your access to and use of the Services. By accessing the Services, you agree to be bound by these Legal Terms. If you do not agree, you must discontinue use immediately. We may update these Legal Terms from time to time. Continued use of the Services constitutes acceptance of the updated terms. The Services are intended for users who are at least 18 years old.
1. Our Services
The information provided through the Services is not intended for use in jurisdictions where such use would violate applicable laws or regulations. The Services are not designed to comply with industry-specific regulations such as HIPAA, FISMA, or GLBA. You may not use the Services in ways that would require compliance with such regulations unless explicitly agreed in writing.
2. AI-Generated Outputs
The Services may generate responses, recommendations, or outputs using artificial intelligence systems. You acknowledge that:
- Outputs may be incomplete, inaccurate, or inappropriate
- Outputs do not constitute legal, medical, financial, or professional advice
- You are solely responsible for reviewing and validating outputs
- We do not guarantee accuracy, reliability, or suitability of outputs
3. Intellectual Property Rights
We own or license all intellectual property rights in the Services, including software, content, and trademarks. We grant you a limited, non-exclusive, non-transferable license to use the Services for internal business purposes.
Submissions: If you provide feedback or suggestions ("Submissions"), you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use and incorporate such feedback. You retain ownership of your data, content, and materials.
4. User Representations
By using the Services, you represent that:
- You have legal capacity to enter into this agreement
- You are at least 18 years old
- You will not use the Services unlawfully
- You will not misuse or attempt to exploit the Services
- You will comply with all applicable laws
- You are responsible for ensuring AI-generated outputs are used appropriately
5. Customer Responsibility for Configuration
You are responsible for configuring the Services, including:
- Prompts
- Workflows
- Integrations
- Guardrails
We are not responsible for outcomes resulting from your configurations or third-party integrations.
6. Data Usage and Model Improvement
We do not use customer data to train shared machine learning models unless explicitly agreed in writing. We may use aggregated and anonymized data to improve the Services.
7. Purchases and Payment
We accept:
- Stripe
- ACH
All payments are in USD. You agree to provide accurate billing information and authorize us to charge your payment method. We reserve the right to change pricing and refuse orders.
8. Subscriptions
Subscriptions renew automatically unless canceled. You may cancel at any time, effective at the end of the billing cycle. We may update pricing with notice.
9. Prohibited Activities
You agree not to:
- Reverse engineer or copy the Services
- Use the Services unlawfully
- Interfere with system integrity
- Attempt to extract data or models
- Use the Services to compete with us
- Misuse AI outputs
10. User Content
You may submit content in connection with your use of the Services. You retain ownership of your content but grant us the right to process it solely to provide the Services. You are responsible for ensuring your content complies with applicable laws.
11. Third-Party Services
The Services may integrate with third-party platforms (e.g., CRM, contact centers). We are not responsible for third-party systems or their performance.
12. Services Management
We may:
- Monitor usage
- Restrict access
- Remove content
- Enforce compliance
13. Privacy Policy
Our Privacy Policy is available at: https://mind-lab.ai/privacy. By using the Services, you consent to data processing in the United States and other jurisdictions where we operate.
14. Term and Termination
We may suspend or terminate access at any time for violations or misuse. Upon termination, your right to use the Services ends immediately.
15. Modifications and Interruptions
We may modify or discontinue the Services at any time. We are not liable for downtime or interruptions.
16. Governing Law
These Terms are governed by the laws of the State of California.
17. Dispute Resolution
Disputes will first be handled through informal negotiation. If unresolved, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association in Orange County, California.
18. Disclaimer
THE SERVICES ARE PROVIDED "AS IS." We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
19. Limitation of Liability
Our total liability shall not exceed the amount paid by you in the twelve (12) months prior to the claim. We are not liable for indirect or consequential damages.
20. Indemnification
You agree to indemnify and hold us harmless from any claims arising from:
- Your use of the Services
- Your violation of these Terms
- Your misuse of AI outputs
- Your data or integrations
21. User Data
We maintain data to provide the Services. You are responsible for your data and backups.
22. Electronic Communications
You consent to receive communications electronically.
23. SMS Text Messaging
You may opt out by replying "STOP." Carrier charges may apply.
24. California Users
You may contact the California Department of Consumer Affairs if needed.
25. Miscellaneous
These Terms constitute the entire agreement. If any provision is invalid, the rest remain enforceable.
26. Contact Us
Mindlab AI LLC, 306 1/2 35th St., Newport Beach, CA 92663, United States. Phone: (949) 500-5021, Email: j@mind-lab.ai