MindLab for Retail
Agents that sell and serve, in the store and online.
Photorealistic avatar agents that help shoppers find the right product, track orders, handle returns and pay, on a kiosk in the store, on WhatsApp, by voice and on your website. Always with the context of your catalog and your orders.
Three areas
Everything MindLab does for retail, in one place
Services
Product discovery, order status, returns and exchanges, payments and in-store assistance, on every channel your shoppers use.
See the servicesCases
The published case of Accurate Fishing, plus example scenarios of how an agent handles the day-to-day of a store.
See the casesNews
What we launch for retail and e-commerce: new channels, new videos and what we learn with the teams that use it.
Read the news
Meet Julieta
A shop assistant who knows the stock
Julieta answers about sizes, colors and promotions, resolves payment and shipping questions and walks shoppers through exchanges step by step. Watch her in your language.
Services
What the agents take off your team's hands
Product discovery
Recommends products from what each shopper needs, with sizes, colors and availability, and shows them in interactive cards inside the conversation.
Order status
Looks up orders in your e-commerce platform and keeps the shopper informed on shipping, pickup and delivery, without waiting in a queue.
Returns and exchanges
Walks the shopper through the return or exchange step by step and opens the request in your systems.
Accurate Fishing: 80% less time to resolve requests
Cases
80% less time to resolve requests. Product discovery, orders, returns and payments.
Accurate Fishing uses MindLab agents for product discovery, orders, returns and payments, and resolves requests in 80% less time.
See the casesNews
Latest from MindLab for Retail
Launch
MindLab for Retail opens its own space
Services, cases and news for retail and e-commerce now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Julieta, the fashion store agent
Julieta's video is now available in English and Spanish: sizes, colors, promotions, payment and shipping questions, and exchanges walked through step by step.
Read more
Our line
Agents that help shoppers buy, with your team in control
Your catalog, your rules
The agent answers from your products, prices and policies, and says when it does not know instead of guessing.
A person always within reach
Any conversation can be handed to your team with its full context, so the shopper never starts over.
Honest about what it is
It introduces itself as a virtual agent from the first message, on every channel.
Permissions limited to the task
It reads and writes only what each request needs in your systems, and every action is logged.
Next step
Let's design your retail agent together
Tell us about your store or your e-commerce. We will show you Julieta live and map which conversations an agent can take on first.
