MindLab for Telecom
Agents that serve your subscribers in the branch and on every channel.
Photorealistic avatar agents that take payments, change accounts and walk customers through technical support. The same agent works at the branch kiosk, on WhatsApp, on the phone and on the web. One is already live in Celerity's branches in Ecuador.
Three areas
Everything MindLab does for telecom, in one place
Services
Avatar at the branch, payments, account changes, technical support and onboarding, on every channel. Available today.
See the servicesCases
Celerity's avatar in its branches in Ecuador, plus example scenarios of how an agent handles a telecom day.
See the casesNews
What we launch and what we learn with the operators and providers who build it with us.
Read the news
Meet Diego
Technical support at your customer's pace
Diego guides connections, devices, account access and updates step by step, at the customer's pace. When a technician is needed, he escalates with the full history.
Services
What the agents take off your team's hands
Avatar at the branch
A photorealistic agent on the kiosk or branch screen that greets the customer, understands the request by voice and resolves it on the spot.
Payments
Shows the balance and generates a QR payment or a payment link inside the conversation, connected to your billing system.
Reactivations and account changes
Verifies the customer and restores the service, updates contact details or changes the account through your systems.
An avatar already working in branches
Cases
A MindLab avatar in its branch kiosks and digital channels.
Celerity runs a MindLab avatar in its branches in Ecuador. See what it does and how an agent would handle a typical telecom day.
See the casesNews
Latest from MindLab for Telecom
Launch
MindLab for Telecom opens its own space
Services, cases and news for telecom now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Diego, the technical support agent
Diego's video is now available in English and Spanish: step-by-step troubleshooting for connections, devices and accounts, escalating to a technician with the full history.
Read more
Our line
Fast for the customer, safe for the account
Identity before changes
No account change happens until the customer is verified against your systems.
A person within reach
Any conversation can be handed to your staff or a technician with the full history, so nobody repeats themselves.
One agent, every channel
Branch kiosk, WhatsApp, phone and web share the same knowledge and the same rules.
Your systems, scoped access
Billing, CRM and ticketing connect through MCP connectors with permissions limited to each task, and every action is logged.
Next step
Let's design your telecom agent together
Tell us about your branches and your contact center. We will show you Diego live and map which requests an agent can take on first.
