This Privacy Notice for Mindlab AI LLC ("we," "us," or "our") explains how we collect, use, and process personal information when you use our services ("Services"), including visiting our website, using our applications, or interacting with us. If you do not agree with this Privacy Notice, you should not use our Services. For questions, contact: j@mind-lab.ai
1. Introduction
This Privacy Notice for Mindlab AI LLC ("we," "us," or "our") explains how we collect, use, and process personal information when you use our services ("Services"), including:
- Visiting https://www.mind-lab.ai
- Using our applications, APIs, or AI-powered services
- Interacting with us in sales, support, or marketing
If you do not agree with this Privacy Notice, you should not use our Services. For questions, contact: j@mind-lab.ai
2. Summary of Key Points
- We collect personal and usage data to operate our platform
- We do NOT use customer data to train shared AI models unless explicitly agreed
- Customers retain ownership of their data
- We use third-party infrastructure (e.g., cloud providers, analytics)
- You have rights depending on your jurisdiction
3. What Information Do We Collect?
a) Information You Provide
- Name
- Phone number
- Company and job title
- Account credentials
- Billing and payment information
- Customer data processed through the platform
b) AI Interaction Data
When you use our AI Services, we may process:
- Conversation inputs and outputs
- Prompts and configurations
- Interaction logs and metadata
This data is used only to provide and improve the Services, unless otherwise agreed.
c) Automatically Collected Information
- IP address
- Device and browser data
- Usage logs
- Performance data
- Location (approximate via IP)
d) Third-Party Data
We may receive data from:
- CRM systems (e.g., Salesforce, Genesys)
- Integrations configured by customers
- Analytics and marketing partners
e) Audio and Voice (mobile application)
When you use our mobile application to speak with a digital employee, the app captures audio from your microphone while the conversation is active. That audio is transmitted to our artificial-intelligence providers to be transcribed and to generate the reply, and the voice you hear is likewise produced by a speech-synthesis provider. Capture happens only while a conversation is open, and you can stop it at any time by ending the conversation or revoking the microphone permission in your operating system's settings.
By default we do not keep the audio: it is processed in transit and discarded. We do keep the text transcript of the conversation, subject to section 8.
The organization that provides your account may enable conversation recording for its own agents. When it does, the audio of those conversations is stored in our infrastructure and retained under that organization's retention settings, and it is deleted when the account is deleted. Whether recording is enabled is a decision of that organization, not of ours — ask them, or write to j@mind-lab.ai and we will tell you.
4. How Do We Process Your Information?
We process data to:
- Deliver AI-powered services
- Maintain and improve system performance
- Enable integrations and workflows
- Provide support
- Ensure security and prevent fraud
- Analyze usage trends
- Comply with legal obligations
5. AI-Specific Data Usage
We process AI-related data to:
- Generate responses
- Improve system performance
- Monitor reliability and safety
Important
- We do not use customer data to train shared AI models without explicit agreement
- We may use aggregated and anonymized data to improve the platform
- Customers are responsible for validating AI outputs
6. Legal Bases for Processing (GDPR)
We rely on:
- Contract performance
- Legitimate interests
- Consent (when required)
- Legal obligations
7. Data Sharing
a) Service Providers
- Cloud infrastructure (e.g., AWS)
- Speech-to-text and speech-synthesis providers, which receive conversation audio in order to transcribe it and to generate spoken replies
- Analytics providers
- Authentication systems
- Monitoring tools
b) Integrations
- CRM systems
- Contact centers (e.g., Genesys)
- Messaging platforms (e.g., WhatsApp APIs)
These operate under customer configuration.
c) Business Transfers
In case of acquisition, merger, or financing.
8. Data Retention
We retain data:
- As long as necessary to provide Services
- As required by law
- Or as defined in customer agreements
We may anonymize or delete data when no longer needed.
9. Data Security
We implement:
- Encryption (in transit and at rest where applicable)
- Access controls
- Monitoring and logging
However, no system is 100% secure.
10. International Data Transfers
Data may be processed in:
- United States
- Other regions where our infrastructure operates
We use safeguards where required.
11. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccuracies
- Delete data
- Restrict processing
- Request portability
- Object to processing
To exercise rights: j@mind-lab.ai
12. U.S. Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what data we collect
- Request deletion
- Correct inaccuracies
- Opt out of data sharing (if applicable)
We do not sell personal data.
14. Minors
We do not knowingly collect data from users under 18.
15. Do Not Track
We do not currently respond to DNT signals.
16. Updates to This Policy
We may update this policy periodically.
17. Contact
Mindlab AI LLC, 306 1/2 35th St., Newport Beach, CA 92663. Email: j@mind-lab.ai