Deleting Your Account

1. From the mobile application

Open the app, go to Account, and choose to delete your account. You will be asked to type your current password to confirm — that confirmation is the only thing standing between a mistaken tap and a deleted account.

The deletion takes effect immediately. There is no waiting period and no way to undo it, so take a moment before you confirm.

2. By email, without the app

Write to j@mind-lab.ai from the email address of the account you want deleted, asking for the account to be deleted. We may ask you to confirm the request from that same address before acting on it — that check exists to stop someone else from deleting your account.

We answer these requests within 30 days, and normally much sooner.

3. What is deleted

Deleting your account removes:

• Your user record: name, email address and credentials
• Your multi-factor authentication enrolment, including any authenticator secret and backup codes
• Your active sessions — every access and refresh token stops working at once
• The conversations attached to your account, including their text transcripts
• Any conversation audio stored for your account, deleted from our object storage, not merely unlinked

4. What is kept, and why

Two things outlive the account, and we would rather say so than have you find out later:

• Security and audit records of actions taken on the account — logins, role changes, the deletion itself. We keep these because we are required to be able to show who did what, and they identify the account by an internal identifier rather than by your name
• Aggregated usage counters that no longer identify you, such as how many conversations a customer organization had in a month

We do not keep a shadow copy of a deleted account to reactivate later. If you come back, you start over.

5. If your account was created by your employer

MindLab accounts are usually provisioned by the organization you work for, and there is no public sign-up. Deleting your own user account does not delete that organization's data, its agents, or its other users — it deletes you.

If you are the owner of an organization inside MindLab, the deletion will be refused until ownership is transferred to someone else, and the refusal will name the organizations involved. That is not a technical limitation we plan to remove: an organization with no owner is one nobody can administer. Write to j@mind-lab.ai and we will help you transfer it.

6. Questions

For anything about this page, about what we hold, or to exercise any other privacy right, write to j@mind-lab.ai. What we collect and how long we keep it is described in our Privacy Policy.