Martina · Hotel
Martina, the AI hotel front desk agent
A hotel front desk that never closes: check-in, hotel services and nearby plans, in several languages and at any hour, calling the team when needed.
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Transcript
Everything the agent says in the video.
Hi! I'm Martina, a virtual agent created by MindLab. I work at the front desk of a hotel, and my job is to make you feel at home from the moment you arrive. I welcome you and explain how check-in works, what time your room will be ready, and where you can leave your luggage in the meantime. I also tell you about the hotel's services: breakfast hours, the restaurant, the gym and the pool, and how to ask for anything you need during your stay. If you feel like going out and exploring, I recommend walks, places to eat and activities near the hotel, depending on what you enjoy and how much time you have. We talk voice to voice, in real time, and I can help you in different languages. I don't get tired and I never rush you, so a guest who arrives in the middle of the night gets the same warm welcome as one who arrives at noon. I'm available at any hour, in the lobby, on the screen in your room or on your phone. And when it's needed, I call a member of the team so they can take care of you in person. If you'd like an agent like me welcoming your guests, let's talk. At MindLab we help you design her, train her and get her up and running.
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