Ignacio, the AI agent for digital channels

Hi! I'm Ignacio, a virtual agent created by MindLab. I work on a company's digital channels: you'll find me on the website and on your phone, at any hour. Talk to me the way you'd talk to a person; there's no need to type or dig through menus. Tell me what you need and I'll guide you. I answer the most common questions: opening hours, payment methods, shipping and the status of an order. If you're shopping, I stay with you step by step, from choosing the product to confirming the purchase. And if you need to complete a request online, I explain what information you'll be asked for and how to fill it out without any hassle. If a question comes up along the way, we sort it out right then and keep going. When your case needs a human eye, I hand you over to a member of the team along with everything we've already talked about, so you don't have to start from scratch. I don't get tired and I'm never busy with someone else, so there are no lines and no waiting on hold. You don't have to install anything or wait for someone to be free: you open the screen and we start talking. If you'd like an agent like me working on your digital channels, let's talk. At MindLab we design it, train it and get it up and running together with you.