Retail services
Avatar agents for stores, e-commerce and omnichannel.
The same agent greets shoppers on the kiosk in the store, answers on WhatsApp, picks up the phone and chats on your website. It handles the repetitive requests and passes the rest to your team, with the conversation already summarized.
Services
Six services, one agent across every channel
Product discovery
Recommends products from what each shopper needs, with sizes, colors and availability, and shows them in interactive cards inside the conversation.
Order status
Looks up orders in your e-commerce platform and keeps the shopper informed on shipping, pickup and delivery, without waiting in a queue.
Returns and exchanges
Walks the shopper through the return or exchange step by step and opens the request in your systems.
Payments
Sends payment links from your payment provider right inside the conversation and answers questions about payment methods.
In-store assistance
A photorealistic avatar on a kiosk or screen that guides shoppers to the right section, answers questions and shares promotions at the point of sale.
Product and parts identification
Identifies the exact model or part from your catalogs and technical documentation, and routes the request between specialized agents when needed.
How it works
From the first conversation to the go-live
We map the conversations
With your team we pick the requests that take the most time and set clearly what the agent can answer and what goes to a person.
We connect your systems
Catalog, orders and payments, through MCP connectors with read and write permissions limited to the task.
We train it with your content
Product information, policies for returns and shipping, and FAQs written by your team: the agent only says what you approved.
Pilot, measure and scale
We start in one channel or one store, review real conversations with you and only then extend it.
Boundaries
What the agent never does
Promise what you have not approved
Prices, discounts and return exceptions come from your rules. If a case falls outside them, it goes to your team.
Invent stock or product details
It answers from your catalog and systems. When it does not have the data, it says so and hands over to a person.
Pretend to be a person
It introduces itself as a virtual agent from the first message.
Use data beyond the task
It only reads and writes what each conversation needs, and every action is logged.
FAQ
Frequently asked questions
Which channels does it cover?
A kiosk or screen in the store with the photorealistic avatar, WhatsApp (messages and calls), the phone line and your website, all with the same agent and the same knowledge.
Does it connect to our e-commerce and payment systems?
Yes, through MCP connectors to your existing systems, with permissions limited to what each task needs. We review the integration with your IT team during the pilot.
Can several agents work together?
Yes. Specialized agents can route requests to each other, for example one for sales and another for parts or products.
What happens when the agent cannot solve something?
It hands the conversation to your team with the context already summarized, so the shopper does not have to repeat anything.
Next step
Start with the conversation that weighs the most
Order status, returns or product discovery: we pick one with you, pilot it in one channel and measure it with real conversations.