Cases
Retail agents at work, with a published case.
The case of Accurate Fishing, and example scenarios and videos of how an agent handles everyday situations in stores and e-commerce.
Published case
Accurate Fishing
80% less time to resolve requests. Product discovery, orders, returns and payments.
Accurate Fishing uses MindLab agents for product discovery, orders, returns and payments.
Read the case studyVideos
See the agents in action
The avatar agent videos below show how an agent would handle retail: in the fashion store and in the pharmacy.
Example scenarios
Three everyday situations
These are example scenarios of how an agent could work in your store. They are not customer results.
The exchange on a Saturday afternoon
A shopper wants to change a size. The agent asks for the order, checks the exchange policy, explains the steps and opens the request in your system. If the item falls outside the policy, it hands over to a person with the case summarized.
Where is my order?
A customer writes on WhatsApp asking about a delivery. The agent looks up the order, shares the shipping status and, if there is a delay, offers pickup in store or passes the case to your team.
Finding the right product at the kiosk
In the store, a shopper asks for a gift under a budget. The avatar asks a couple of questions, suggests options in stock, shows them on screen and points to the right section.
Next step
Let's build your retail case
Tell us what slows down your store or e-commerce service. We will design a pilot with you and measure it with real conversations.