Retail & e-commerce
AI agents for retail and e-commerce.
Help customers find the right product, track orders, process returns and pay, on your site, WhatsApp, voice and in-store kiosks.
The challenge
Where service gets stuck
Complex product questions
Identifying the right product or part requires deep product knowledge that only a few people have.
Order and return requests
Where is my order? How do I return it? The same questions arrive every day, on every channel.
Bottlenecks in key people
When one expert is the central node for complex cases, customers wait.
Use cases
What your AI agent handles
Product discovery
Recommend products based on each customer's needs and show them in interactive cards.
Parts and product identification
Identify the exact model or part using your catalogs and technical documentation.
Order status
Check orders in your e-commerce platform, such as Shopify or WooCommerce, and keep the customer informed.
Returns and exchanges
Guide the return process and open the request in your systems.
Payments
Payment links with providers such as Stripe, PayPal or MercadoPago, right inside the conversation.
In-store assistance
A branch avatar on kiosks to guide shoppers and answer questions at the point of sale.
Channels
One agent on every channel
Configure the agent once and deploy it wherever your customers are.
Web chat
A widget on your site and app that resolves requests and renders interactive components inside the conversation.
WhatsApp
Customers get answers and complete tasks on the channel they already use every day.
Voice
Real-time phone conversations with natural interruptions and a human-like voice, in 29+ languages.
Branch avatar
A photorealistic MetaHuman on kiosks and branch screens for face-to-face self-service.
Results
Proven in production
80% less time to resolve customer requests with AI agents
Accurate Fishing, a California manufacturer of high-performance fishing reels, uses two specialized AI agents (sales and parts) that collaborate to identify the exact replacement part. Cases are now resolved in under 3 minutes, with no human intervention.
Read the case studyFAQ
Frequently asked questions
What did Accurate Fishing achieve?
Two specialized AI agents, one for sales and one for parts, collaborate to identify the exact replacement part. Handling time dropped by 80%, to under 3 minutes per case, with no human intervention.
Which e-commerce and payment tools can it use?
Through MCP it connects to tools such as Shopify, WooCommerce, Stripe, PayPal and MercadoPago, as well as to your own systems.
Can several agents work together?
Yes. Specialized agents can route requests to each other, as Accurate Fishing's sales and parts agents do.
Next step
Let's map your use cases
Book a demo to see the agent working with your industry's workflows, or ask our AI agent anything right now.