Telecom services
Avatar agents for telcos, ISPs and cable operators.
The same agent welcomes customers at the branch kiosk, answers on WhatsApp and picks up the phone. It resolves the routine load and hands the rest to your team with the conversation already summarized.
Services
Six services, one agent across every channel
Avatar at the branch
A photorealistic agent on the kiosk or branch screen that greets the customer, understands the request by voice and resolves it on the spot.
Payments
Shows the balance and generates a QR payment or a payment link inside the conversation, connected to your billing system.
Reactivations and account changes
Verifies the customer and restores the service, updates contact details or changes the account through your systems.
Technical support
Guides first-level troubleshooting step by step for connections, devices and updates, and opens or escalates a ticket when a technician is needed.
Plans and upgrades
Compares plans on screen and processes plan changes and upgrades, under the conditions your team defines.
Onboarding new customers
Collects the information, explains the plans, answers coverage and requirements questions and schedules the installation.
How it works
From the first conversation to the go-live
We map the requests
With your team we pick the requests that take the most time and set what the agent can resolve and what goes to a person.
We connect your systems
Billing, CRM, ticketing and scheduling, through MCP connectors with read and write permissions limited to each task.
We train it with your content
Plans, policies, procedures and troubleshooting guides written by your team: the agent only says what you approved.
Pilot, review and scale
We start in one branch or one channel, review real conversations with you and only then extend it.
Boundaries
What the agent never does
Change an account without verifying identity
Payments, reactivations and plan changes only happen after the customer is verified against your systems.
Promise what your systems do not confirm
Prices, coverage and dates come from your systems and your rules, never from guesses.
Pretend to be a person
It introduces itself as a virtual agent from the first message.
Leave a customer stuck
When it cannot resolve something, it hands off to your staff or a technician with the full context.
FAQ
Frequently asked questions
Can it take payments?
Yes. Connected to your billing and payment systems through MCP, the agent can show the balance and generate a QR payment or a payment link inside the conversation.
Does it work in branches and digital channels at the same time?
Yes. The same agent serves the branch kiosk, web chat, WhatsApp (messages and calls) and the phone, with the same knowledge and rules.
What happens when the problem needs a technician?
The agent opens or escalates a ticket and hands the case over with the full history, so the customer does not have to explain it again.
Which languages does it speak?
Voice works in 29+ languages with the same voice and personality, so one agent can serve each customer in the language they prefer.
Next step
Start with the request that weighs the most
Payments, account changes or technical support: we pick one with you, pilot it in one branch or channel and review it with real conversations.