Cases
Telecom agents already at work.
A published customer, the avatar agent videos and example scenarios of how an agent handles the telecom day.
Published customer
Celerity, Ecuador
A MindLab avatar in its branch kiosks and digital channels.
A MindLab photorealistic avatar runs in Celerity's branch kiosks and digital channels. It is live in Celerity's branches in Ecuador and handles requests such as payments, account changes and technical support.
Read the case studyVideos
See the agents in action
The avatar agent videos below show how an agent would handle this vertical.
Example scenarios
A telecom day, handled by the agent
These are example scenarios that show how an agent would work. They are not customer results.
Payment at the kiosk
A customer walks into the branch with an overdue account. The avatar verifies their identity, shows the balance, generates a QR payment and restores the service once your systems confirm it.
A connection that keeps dropping
A customer writes on WhatsApp that the internet is unstable. The agent walks them through checking the equipment step by step. If it persists, it opens a ticket and passes the full history to a technician.
Choosing a better plan
A customer asks about a faster plan. The agent compares the options on screen, explains the conditions your team defined and processes the change after verifying them.
Next step
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