News
News from MindLab for Utilities.
What we launch and what we learn with the providers who build it with us.
All the news
Launch
MindLab for Utilities opens its own space
Services, cases and news for electricity, water and gas providers now live together in one place, in English, Spanish and Portuguese.
Read moreVideo
Meet Ignacio, the digital channels agent
Ignacio's video is now available in English and Spanish: orders, payments and online forms from the first question to the finished task, handing over to a person with the context.
Read moreChannels
Customers can now call on WhatsApp
The MindLab WhatsApp agent answers inbound WhatsApp calls by voice, so customers can reach their provider on the number they already message.
Read more
More on the blog
Guides, case studies and product updates from the whole MindLab team.
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