Utilities services
Avatar agents for electricity, water and gas providers.
The same agent answers on your website and app, on WhatsApp and on the phone, and welcomes customers on a screen at your offices. It resolves the repetitive load and hands the rest to your team with the conversation already summarized.
Services
Six services, one agent across every channel
Bill inquiries
Explains amounts, due dates and consumption with data from your billing system, as many times as the customer needs.
Payments
Generates a payment link or a QR code inside the conversation and confirms the payment once your systems register it.
Outage reports and status
Registers outage reports and tells customers about known incidents, using only the information your operations team publishes.
Service requests
Starts, stops or transfers a service, updates contact details and opens requests, with the customer verified first.
Technical visits
Books or reschedules technician visits against your agenda, so the back-and-forth ends in one conversation.
Meter readings
Collects the readings customers report and records them in your systems.
How it works
From the first conversation to the go-live
We map the requests
With your team we pick the requests that peak after billing and outages and set what the agent resolves and what goes to a person.
We connect your systems
Billing, customer records, payments and field service, through MCP connectors with read and write permissions limited to each task.
We train it with your content
Tariff explanations, procedures and policies written by your team: the agent only says what you approved.
Pilot, review and scale
We start with one channel or one type of request, review real conversations with you and only then extend it.
Boundaries
What the agent never does
Handle a safety emergency alone
A gas smell, a fallen power line or a flooding report triggers your emergency protocol: the right number on screen and immediate handoff to your staff.
Change a service without verifying identity
Starts, stops, transfers and contact detail changes only happen after the customer is verified against your systems.
Promise what operations has not confirmed
It does not invent restoration times or visit dates. It says what your systems and your team have published.
Pretend to be a person
It introduces itself as a virtual agent from the first message.
FAQ
Frequently asked questions
Can the agent handle outage peaks?
Yes. The agent answers conversations in parallel on chat, WhatsApp and voice, so demand spikes do not turn into queues.
Which channel should we start with?
You can start with web chat, WhatsApp, voice or an avatar at your offices and add the other channels later, with the same agent, knowledge and rules.
How does it connect to billing and field-service systems?
Through MCP connectors to the tools and APIs you expose, with the permissions you define. We review the integration with your IT team during the pilot.
What happens when a customer needs a person?
The agent hands the conversation to your staff with the full context, so the customer does not have to explain the problem again.
Next step
Start with the request that peaks the most
Bill inquiries, payments or outage reports: we pick one with you, pilot it in one channel and review it with real conversations.