Cases
How an agent works for a utility.
The avatar agent videos and example scenarios of how an agent handles a billing cycle, an outage and a service request.
Published customer
The first utilities case is in progress
We are working on the first published utilities case with a provider. If you run an electricity, water or gas company and want to be among the first, we will design a pilot with you.
Videos
See the agents in action
The avatar agent videos below show how an agent would handle this vertical.
Example scenarios
A utility day, handled by the agent
These are example scenarios that show how an agent would work. They are not customer results.
After the bill arrives
A customer asks on WhatsApp why this month's bill is different. The agent pulls the amount, due date and consumption from your billing system, explains them and offers a payment link right in the chat.
An outage in the neighborhood
Many customers write at once after a power cut. The agent registers each report, shares the incident information your operations team published and passes anything that looks like a safety risk to your emergency protocol.
Moving to a new address
A customer calls to transfer their service. The agent verifies them, collects the new address, opens the request and books the technical visit against your agenda.
Next step
Want to be the first case?
Book a demo and we will map the first pilot with you: one channel, real conversations, reviewed together.