Diego, the AI technical support agent

Hi! I'm Diego, a virtual agent created by MindLab. I work in technical support, and I'm here so that solving a problem doesn't take up your whole afternoon. Tell me what's going on, in your own words, with no technical terms if you'd rather skip them. I'll ask you the questions I need and guide you step by step: checking a connection, setting up a device, getting back into your account or installing an update. We go at your pace; if you get lost on a step, we simply go over it again. I also explain the products and plans that are available, what each one includes, and which one fits best with what you need. And when a case calls for a deeper look, I escalate it to a technician along with everything we've already tried, so you don't have to explain it all over again. We talk voice to voice, in real time, with no waiting and no endless menus. I don't get tired and I don't lose my patience, no matter how many times we need to try. I'm available at any hour, on the website, in the app or on your phone. If you'd like an agent like me supporting your customers, let's talk. At MindLab we design it, train it and get it up and running together with you.