Telecom & ISPs
AI agents for telcos and ISPs.
Reactivate accounts, take payments, change plans and troubleshoot connections across branches, chat, WhatsApp and voice, without growing your team.
The challenge
Where service gets stuck
Branch queues for routine requests
Reactivations, payments and simple support requests keep customers waiting in line.
Technical support at scale
First-level troubleshooting consumes contact center capacity that should go to complex cases.
Growth means more staff
More subscribers mean more service interactions, and scaling with people is slow and expensive.
Use cases
What your AI agent handles
Account reactivation
Verify the customer and restore the service end to end through your systems.
Bill payments via QR
Show the balance and generate a QR payment or payment link right inside the conversation.
Technical support
Guide first-level troubleshooting and open or escalate a ticket when a technician is needed.
Plans and upgrades
Compare plans on screen with generative UI and process plan changes and upgrades.
General inquiries
Coverage, requirements, promotions and account questions, answered instantly.
New customer onboarding
Collect information, explain plans and schedule installations.
Channels
One agent on every channel
Configure the agent once and deploy it wherever your customers are.
Web chat
A widget on your site and app that resolves requests and renders interactive components inside the conversation.
WhatsApp
Customers get answers and complete tasks on the channel they already use every day.
Voice
Real-time phone conversations with natural interruptions and a human-like voice, in 29+ languages.
Branch avatar
A photorealistic MetaHuman on kiosks and branch screens for face-to-face self-service.
Results
Proven in production
70% less workload in branches with a self-service AI avatar
Celerity, the #1 internet provider in Ecuador, deployed a MetaHuman self-service avatar in its branches and digital channels. It handles account reactivation, QR payments, technical support and general inquiries, with shorter wait times and service that scales without adding staff.
Read the case studyFAQ
Frequently asked questions
What does the agent do at Celerity?
Celerity's MetaHuman avatar handles account reactivation, QR payments, technical support and general inquiries in physical branches and digital channels, which reduced branch workload by 70%.
Can it take payments?
Yes. Connected through MCP to your billing and payment systems, the agent can show balances and generate QR payments or payment links inside the conversation.
Does it work in branches and digital channels at the same time?
Yes. The same agent serves branch avatars, web chat, WhatsApp and voice with the same knowledge and rules.
Next step
Let's map your use cases
Book a demo to see the agent working with your industry's workflows, or ask our AI agent anything right now.