Utilities
AI agents for utilities.
Answer billing questions, take payments, register outages and manage service requests for electricity, water and gas customers, on every channel, around the clock.
The challenge
Where service gets stuck
Peaks after billing and outages
Billing cycles and service interruptions trigger spikes that overwhelm contact centers and customer offices.
Repetitive billing questions
Many interactions are about the same topics: amounts due, due dates and payment options.
Field visits to coordinate
New connections, transfers and technical visits require back-and-forth scheduling.
Use cases
What your AI agent handles
Bill inquiries
Explain amounts, due dates and consumption, pulled from your billing system.
Payments
Generate payment links or QR codes inside the conversation and confirm the payment.
Outage reports and status
Register outage reports and inform customers about known incidents.
Service requests
Start, stop or transfer a service, update contact details and open requests.
Technical visits
Book or reschedule technician visits.
Meter readings
Collect meter readings reported by customers and record them in your systems.
Channels
One agent on every channel
Configure the agent once and deploy it wherever your customers are.
Web chat
A widget on your site and app that resolves requests and renders interactive components inside the conversation.
WhatsApp
Customers get answers and complete tasks on the channel they already use every day.
Voice
Real-time phone conversations with natural interruptions and a human-like voice, in 29+ languages.
Branch avatar
A photorealistic MetaHuman on kiosks and branch screens for face-to-face self-service.
Results
Success story coming soon
Draft — content pending
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FAQ
Frequently asked questions
Can the agent handle outage peaks?
Yes. The agent answers conversations in parallel on chat, WhatsApp and voice, so demand spikes don't turn into queues.
Which channel should we start with?
You can start with web chat, WhatsApp, voice or a branch avatar and add the other channels later with the same agent, knowledge base and rules.
How does it connect to billing and field-service systems?
Through MCP (Model Context Protocol), using the tools and APIs you expose, with the permissions you define.
Next step
Let's map your use cases
Book a demo to see the agent working with your industry's workflows, or ask our AI agent anything right now.