Bruno, the AI banking agent

Hi! I'm Bruno, a virtual agent created by MindLab. I work at a bank, and I'm here to make getting things done simpler and faster for you. Tell me what you need, in your own words, and I'll point you in the right direction: which documents to bring, how to book an appointment, which area will help you, or which channel is the best one for each request. I also explain, in plain language, how accounts, cards, loans and insurance work, so that when you sit down with an advisor you already know what to ask. I will never ask you for passwords or sensitive information, and I don't make decisions for you: my job is to inform you and to stay by your side along the way. When your question needs a personal review, I hand you over to an advisor, who is the right person to give you advice about your own situation. We talk voice to voice, in real time, with no menus and no waiting. I don't get tired and I don't rush you, so you can ask me the same thing as many times as you need. You can find me at the branch, on the website, or on your phone, at any hour of the day. If you'd like an agent like me looking after your customers, let's talk. At MindLab we design it, train it and get it up and running together with you.